Technical Service Support Manager - Heating Service,Boilers,Heat Pumps

Jamieson Clark; Birmingham; Hybrid; GBP 44,000 - 52,000; Full time

Job summary

A large domestic heating service provider is hiring a Technical Service Support Manager in Birmingham. This hybrid role involves overseeing a team of Technical Support Engineers and providing advanced support to field-based service engineers. The candidate should have extensive hands-on experience in servicing domestic heating systems, possess excellent management skills, and hold relevant heating engineering qualifications. The package includes a competitive salary, generous bonuses, and comprehensive benefits.

Benefits

25 days holiday + bank holidays

Private healthcare

Pension

Mobile and laptop

Qualifications

• Extensive hands-on experience in domestic heating servicing.
• Minimum 5 years of experience in heating engineering.
• Ability to manage and lead a team effectively.

Responsibilities

• Oversee a team of Technical Support Engineers.
• Provide advanced technical support for service engineers.
• Manage team performance and development.

Skills

Hands-on experience servicing domestic heating systems

Excellent communication skills

People management skills

Fault finding and fixing boilers

Air source heat pump knowledge

Education

Heating engineering gas qualifications

Air source heat pump qualifications

Job description

Position - Technical Service Support Manager £52k base + £4k bonus (hybrid work from home and office 2 out of 5 days then 3 out of 5 days alternate weeks) OFF THE TOOLS

Company - Large National domestic heating service provider with a national team of service engineers

Location - Birmingham

Industry - Domestic Heating, Boilers, Heat Pumps,

Desired Experience - Domestic heating service background, fault find and fix on boilers and ideally heat pumps, especially air source heat pumps (ASHP’s).

The Role

A leading national domestic heating service provider seeks an experienced Technical Support Manager to add to their heating service division. The successful candidate will oversee a team of Technical Support Engineers that support their national field based Service Engineer Team on any advanced boiler or heat pump technical queries or problems they may have on site across all the main boiler and air source heat pump manufacturers. This is a unique hybrid role that is office and home based working remotely overseeing a growing team of Technical Service Engineers.

Experience Required

You will have extensive previous hands-on experience servicing, fault find and fix on domestic heating systems including boilers and ideally heat pumps. Excellent communication skills are required as you will be advising service engineers from a variety of different backgrounds and intermediate to advanced levels of experience. Heating engineering gas qualifications or air source heat pump qualifications along with at least 5 years of experience are expected for this role as you will be overseeing advanced level heating service engineers. People management skills, both teaching, leadership and quality or performance management are essential as you will be managing existing team members and bringing in new additional team members.

The Company

This is a long-established company that prides itself on having excellent company morale and career development opportunities. The company is one of the largest domestic heating service providers nationally and due to growth of the company they are looking to add to their ever-expanding Technical Support Service Team. They have a national team of Technical Service Support Engineers each overseeing a regional team of field based Service Engineers, and they themselves have extensive experience either hands on and / or through qualifications to ensure their service engineers get the very best advice on fault finding and fix situations whether emergency call out or planned preventative maintenance / PPM's on boiler and heat pump domestic heating systems.

The Package

Starting base salary is up to £52,000 + £4k bonus, however further flexibility is available depending on the experience of the candidate. Also 25 days holiday + bank holiday, increasing after each year of service, private healthcare, pension, dental, mobile and laptop. There is no car with this position although you have the benefit of being off the tools working hybrid split week in the office and from home.