Technical Service Engineer

Encore Machinery; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading provider of machinery in the UK seeks a passionate UK Technical Service Engineer to provide hands-on support for premium print finishing and packaging machinery. This role involves technical troubleshooting, customer engagement, and training. The ideal candidate has at least 5 years of experience in the print or packaging sector, possesses strong problem-solving skills, and is capable of working autonomously. A competitive salary and various employee benefits are offered, making this an excellent opportunity for skilled professionals looking to make a significant impact.

Benefits

Competitive salary

Company vehicle

23 days paid holiday

Pension scheme

Cycle-to-work scheme

Qualifications

• Minimum 5 years of industry experience, preferably in print or packaging.
• Strong electrical and mechanical troubleshooting skills.
• Ability to work independently and solve complex problems.
• Outstanding communication skills for client engagement.
• Full, clean driving license with trailer towing capability.

Responsibilities

• Provide remote and on-site technical service support for machinery.
• Deliver customer-focused solutions by resolving technical issues quickly.
• Conduct training sessions for clients and partners.
• Manage vehicle inventory to optimise first-time fix rates.
• Engage with clients during demonstrations and trade shows.

Skills

Technical troubleshooting

Electrical problem solving

Mechanical repair

Customer communication

Analytical thinking

Education

Technical qualifications in print or packaging

Tools

Diagnostic tools

Specialised tools

Job description

The Role:

This position offers an exceptional opportunity for a motivated and technically adept professional who enjoys hands-on work, troubleshooting, and providing top-tier customer service. As a UK Technical Service Engineer, you will be responsible for installing, servicing, and repairing our premium print finishing and packaging machinery. You will represent Encore Machinery while traveling to customer sites across the UK and, occasionally, overseas. Your goal will be to build trusted relationships with our clients and suppliers.

Key Responsibilities:

• Technical Service Support: Provide remote and on-site support for our machinery, including installation, delivery, preventive maintenance, and repairs.
• Customer-Focused Solutions: Deliver a first-class service experience by using diagnostic skills to identify and resolve technical issues quickly, ensuring minimal downtime.
• Expert Problem Solving: Diagnose and solve technical problems, including electrical and mechanical issues as well as software faults, often remotely.
• Training & Knowledge Transfer: Conduct technical training sessions for customers, partners, and team members.
• Inventory Management: Manage the stock in your vehicle to optimise first-time fix rates and minimise losses.
• Collaboration: Build strong relationships with overseas manufacturers and suppliers to ensure effective communication and execution of technical solutions.
• Customer Engagement: Support sales initiatives by participating in machine demonstrations, trade shows, and events, contributing to customer loyalty and satisfaction.

What We're Looking For:

• Proven Industry Experience: A minimum of 5 years of experience, preferably in the print or packaging production sector, with relevant technical qualifications.
• Technical Expertise: Strong skills in electrical and mechanical troubleshooting, including reading schematics, diagnosing faults, and completing repairs.
• Independent & Motivated: Ability to work autonomously, demonstrating analytical and critical thinking skills to solve complex issues.
• Outstanding Communication Skills: Comfortable engaging with clients, suppliers, and team members at all levels.
• Additional Requirements: A full, clean driving license with trailer towing capability.

What We Offer.

• Generous Remuneration Package: Competitive salary, expenses, and overtime/overnight allowances.
• Support for Your Work on the Road: A company vehicle, mobile phone, and specialised tools.
• Employee Benefits: 23 days of paid holiday (plus bank holidays), a company pension scheme, cycle-to-work scheme, sick pay, and support for relevant training and further education.

About Us

Since 2001, Encore Machinery has been a leading provider of print finishing and packaging machinery in the UK. We serve as the exclusive UK importer for a range of world-class equipment. As we continue to grow, we are excited to expand our support team by adding a passionate and skilled UK Technical Service Engineer. This individual will thrive in a dynamic environment and is eager to support our valued clients across the UK.

Please submit your CV and cover letter detailing your relevant experience and enthusiasm for joining Encore Machinery. We would love to hear from you if you are a skilled engineer ready for a dynamic role that combines technical expertise with customer-facing responsibilities. Apply today.

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