Technical Service Delivery Manager

HSB Technical; Guildford; On-site; GBP 50,000 - 70,000; Full time

Job summary

A specialist recruiting firm is looking for a Technical Service Delivery Manager to manage UK Government CSCS4 support cases. This role involves liaising with various stakeholders, overseeing logistics, and ensuring effective resolution of technical issues. Candidates must have DV Security Clearance or the ability to obtain it, along with a strong technical background and excellent communication skills. This is a permanent position located in Guildford, UK.

Benefits

Great Benefits

Qualifications

• DV Security Clearance or ability to obtain it.
• Royal Navy technical communications experience.
• Strong understanding of MOD networks.

Responsibilities

• Manage and coordinate all CSCS4 support cases.
• Liaise with teams and stakeholders to resolve technical issues.
• Oversee service visits and equipment management.

Skills

Excellent communication

Organisation skills

Problem-solving skills

Job description

Position: Technical Service Delivery Manager

Job ID: 2394/14

Location: Surrey

Rate/Salary: Competitive Salary

Benefits: Great Benefits

Type: Permanent

Overview

HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.

The job description outlines the role of Technical Service Manager.

The person will be responsible for managing all UK Government CSCS4 support cases, ensuring SLA/KPI targets are met or exceeded. Acting as the key link between internal teams, MOD stakeholders, and senior management, you will coordinate technical cases from start to finish, ensuring issues are resolved quickly and effectively.

HSB Technical's client is an established and well-regarded business entity.

Duties and responsibilities of the Technical Service Delivery Manager

• Manage and coordinate all CSCS4 support cases for UK Government contracts
• Liaise with MOD teams, engineers, and stakeholders to resolve technical issues
• Oversee service visits, logistics, and equipment management
• Provide updates to senior management and deliver process improvements
• Train and support engineering staff and assist with new service launches
• Organise and manage engineer service visits, ensuring correct equipment, documentation, and logistics are in place.

Qualifications and requirements for the Technical Service Delivery Manager

• DV Security Clearance (or ability to obtain)
• Royal Navy technical communications experience (COMSAT, MILSAT, MNE, Message Handling)
• Strong understanding of MOD networks (land & sea)
• Technical background in electronics, IT networking, and satellite comms
• Excellent communication, organisation, and problem-solving skills
• Flexibility to travel as required

This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.