Technical Service Delivery Lead | MSP Onboarding Expert

Techary; Greater London, Orpington; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading technology solutions provider in Greater London seeks a Technical Service Delivery Manager to ensure successful service delivery and customer onboarding. The role requires strong leadership, technical credibility, and excellent stakeholder management. Candidates should have a solid background in managed services with experience in onboarding and a strong grasp of Microsoft technologies. Employee benefits include comprehensive medical insurance, professional training support, and generous leave policies.

Benefits

25 days leave per annum

Birthday as an additional day's leave

Support for Professional Training

Private Medical Insurance

Free breakfast, snacks and drinks

Lunch provided Friday

Qualifications

• Proven experience in Service Delivery Manager/Technical Service Manager role within an MSP.
• Strong understanding of managed services, SLAs, and customer support models.
• Solid technical background across Microsoft-based environments (M365, Azure, AD).

Responsibilities

• Own end-to-end service delivery for assigned managed service customers.
• Lead the technical and operational onboarding of newly won customers.
• Monitor service performance metrics and drive service improvement initiatives.

Skills

Service Delivery Management

Customer Relationship Management

Onboarding new customers

Operational Excellence

Stakeholder Management

Education

ITIL Foundation or higher

Project management certification

Tools

HaloPSA

Autotask

ConnectWise

Job description

A leading technology solutions provider in Greater London seeks a Technical Service Delivery Manager to ensure successful service delivery and customer onboarding. The role requires strong leadership, technical credibility, and excellent stakeholder management. Candidates should have a solid background in managed services with experience in onboarding and a strong grasp of Microsoft technologies. Employee benefits include comprehensive medical insurance, professional training support, and generous leave policies.