Technical Programme Manager – Scan Assist

Tesco UK; Welwyn Garden City; Hybrid; GBP 65,000 - 85,000; Full time

Job summary

A major retail corporation in the UK is seeking a Technical Programme Manager to lead the innovative Scan Assist Programme. The role involves managing deployments, engaging stakeholders, and ensuring project success through effective communication and problem-solving skills. Candidates should have a strong background in managing technical programmes, a data-driven mindset, and a passion for driving measurable business outcomes. This position offers the opportunity to work in a dynamic environment focused on delivering significant value to the business.

Qualifications

• Proven experience managing complex technical programmes or deployments in a fast-paced environment.
• Superb organisational, analytical, and problem-solving skills.
• Outstanding communication and influencing skills, comfortable engaging both technical and business audiences.

Responsibilities

• Manage and drive the deployment of Scan Assist across multiple locations.
• Act as the bridge between internal stakeholders and external partners.
• Analyse deployment data and identify emerging trends and risks.
• Provide succinct updates to senior leadership.

Skills

Managing complex technical programmes

Organisational skills

Analytical skills

Communication skills

Problem-solving skills

Data-driven mindset

Stakeholder engagement

Job description

Be the Catalyst for Innovation and Business Growth

Are you ready to be the lynchpin that unlocks transformative business value? We're searching for a dynamic and driven Technical Programme Manager (TPM) to lead our cutting‑edge Scan Assist Programme. This is your opportunity to play a pivotal role in revolutionising the way we deliver solutions, working at the heart of technology, teamwork, and real business impact.

The TPM role we’re looking to fill is for someone to manage all aspects of the deployment with the support of a well‑oiled deployment team; to manage the use cases that we layer over the top; and to provide the layer of programme rigour to keep everything aligned. This role is critical as we need more stores to unlock more value, and we also need more use cases to leverage the investment we’ve already made.

About the Role

As our Technical Programme Manager overseeing Scan Assist you will be the central force ensuring effective and efficient delivery between internal teams and third‑party partners. Your mission: ensure seamless delivery, anticipate and respond to trends, and keep our leadership team in the loop on progress and challenges. Your ability to connect the dots, adapt plans, and keep everyone aligned will be crucial to our ongoing success.

The Scan Assist solution uses a 3rd party provided AI‑based inferencing solution to identify where a customer or colleague at a till has not correctly scanned an item, resulting in a loss (shrink) to the business. Messaging on the till then prompts the person to correct the scan and avoid the loss. We have started by rolling this solution out to ~400 stores at the SCO tills, and are now overlaying mainbank tills and other use cases such as items left in trolley.

• Lead Deployment: Manage and drive the deployment of Scan Assist across multiple locations, ensuring timelines, quality, and business objectives are met.
• Stakeholder Engagement: Act as the bridge between internal stakeholders and external partners, facilitating clear and effective communication at all stages.
• Trend Spotting: Analyse deployment data, identify emerging trends and risks, and proactively adapt plans to maximise success and efficiency.
• Deliver Insights: Provide succinct, insightful updates to senior leadership, highlighting progress, obstacles, and opportunities for improvement.
• Unlock Value: Champion, plan and deliver additional use case initiatives, always seeking ways to extract and deliver even more value from our Scan Assist Programme.
• Understand Trade‑offs: Gather the appropriate information and people together to reach consensus and understanding of the impact of decisions which are made.
• Programme Best Practice: Ensure that the fundamentals of running a programme are solidly in place to enable the multi‑faceted team to work towards common outcomes.

What We’re Looking For

• Proven experience managing complex technical programmes or deployments in a fast‑paced environment.
• Superb organisational, analytical, and problem‑solving skills – you thrive on untangling challenges and creating clarity for teams.
• Outstanding communication and influencing skills, comfortable engaging both technical and business audiences at all levels.
• A governance‑master: able to craft and deliver nuanced, accurate and easily digestible updates for our wider‑ranging governance team.
• Experience working with third‑party suppliers and cross‑functional teams.
• Data‑driven mindset: you read between the lines to spot opportunities and risks.
• Passion for driving change and delivering measurable business outcomes.

Deliverables

• Weekly reporting of progress across a number of facets including pre‑requisite readiness, store go‑lives, additional use case progress etc.
• Monthly governance with a range of stakeholders, ensuring programme alignment.
• Management of the tech part of the budget for the programme, aligning with the channels overall budget holder.
• Close management of priority of store for rollout in a combined approach with various teams to maximise value to Tesco, with concerns raised early and proactively.
• Party and internal teams to ensure delivery is smooth and structured.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We're committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you – Everyone is welcome at Tesco.