Technical Operations Engineer (3rd Line)

Spherica Business Solutions Ltd; Remote; GBP 40,000 - 45,000; Full time

Job summary

An IT Managed Service Provider is seeking a 3rd Line Technical Support Engineer to join their technical operations team. This role includes managing day-to-day tasks in IT Infrastructure, Networking, and Security. Candidates should have robust experience with firewall solutions, Cisco technologies, and a strong understanding of IT security controls. The position operates under a DuPont shift pattern, ensuring reliable support for clients. Benefits include generous holidays, a pension scheme, and various wellbeing services.

Benefits

22 days holiday basic

£20 Birthday Voucher

Enhanced Paternity Pay

Gym & Active discounts

Qualifications

• Strong understanding of IT Infrastructure, Networking, and Security principles.
• Proficient knowledge of firewall solutions, including physical and virtual.
• Experience with IT security controls related to SIEM, DLP, and Cyber Threat Intelligence.

Responsibilities

• Overseeing various processes and maintaining relationships with clients.
• Ensuring reliability and security of Customer's technical operations.
• Supporting day-to-day tasks in Infrastructure, Network, and Security management.

Skills

IT Infrastructure

Networking

Security principles

Fortinet SDWAN

Cisco ISE

Cyber Threat Intelligence

Tools

Firewall solutions

Cisco Meraki Wi-Fi

Job description

Job Title

3rd Line Technical Support Engineer

Employment Type

DuPont Shift Schedule to cover 24 / 7 / 365 service, including bank holidays.

12 hr Shifts = 7am-7pm Day Shift & 7pm-7am Night Shift.

Shift Pattern

4 Week rolling rota: 4 Nights, 3 Days Off / 3 Days, 1 Day Off, 3 Nights / 3 Days Off, 4 Days / 7 Days Off.

Location

Remote – with travel to client sites when required

Salary

£40-£45K pa DOE

Start Date

Q1 2026

We are an Automation and Innovation IT Managed Service Provider who strive to push the boundaries in technological capabilities.

As an Automation First IT company we deliver excellence in IT automation such as problem solving, programming languages and insist on giving our customers the freedom to suggest new ways of working.

This is an opportunity for an enthusiastic and motivated individual who wishes to join a rapidly growing company which provides IT managed services and automation solutions to a wide variety of business sectors.

Role Overview

We are looking for a 3rd Line Technical Support Engineer, internally called a Technical Operations Engineer, to join our growing managed service technical operations team to support with day-to-day tasks in all aspects of our Infrastructure, Network, and Security management responsibilities. This role will be an integral part in a 24 / 7 operational team working under a DuPont shift pattern, ensuring uninterrupted support and coverage to our clients.

Responsibilities

The role involves overseeing various processes, maintaining relationships with high profile clients and stakeholders, and adhering to best practices to ensure the reliability and security of the Customer’s technical operations.

It will provide an opportunity to build on your strong technical background and obtain practical experience of innovative IT solutions and services.

Qualifications

Ideal Candidates will have a strong understanding of IT Infrastructure, Networking, and Security principles and best practices, routing and switching and WAN / LAN technologies. Proficient knowledge of firewall solutions, both physical and virtual is crucial along with a strong knowledge of Fortinet SDWAN, Firewall Switch technologies, Cisco ISE and Cisco Meraki Wi-Fi. Candidates must also have experience with operating and maintaining IT Security controls related to SIEM, DLP, Vulnerability Management, Cyber Threat Intelligence, and Endpoint Protection.

Benefits

At Spherica, we believe that a connected team is a successful team, we’re proud to champion a truly Modern Workplace where technology, innovation, and collaboration come together to create an environment that works for everyone. We’re passionate about transformation and encourage our people to challenge the status quo—bringing forward ideas that align with our automation-first mindset. By applying the same forward-thinking solutions, we offer our clients to our internal processes, we create a workplace that’s not only modern but continuously evolving.

As a growing business, we’re mindful of how we invest in our people. While we may not match the scale of larger organisations, our benefits package is thoughtfully designed to offer real value—focusing on what matters most to our team. We prioritise wellbeing, and personal development, and regularly review our offerings to ensure they remain relevant. At Spherica, every benefit is chosen with care, reflecting our commitment to creating a rewarding and supportive workplace where individuals feel seen, heard, and appreciated. Our current benefits package is :

• 22 days holiday basic
• Additional birthday day off
• Additional holiday day for each service year after year 2, up to 30 days
• £20 Birthday Voucher
• Purchase of additional pension contributions (salary sacrifice)
• Recruitment Referral Incentive (£200-£500 reward depending on level of role) for recommending a friend - T&C apply
• Expensed eye tests
• Expensed flu vaccinations for onsite workers
• Spherica Wellbeing Services benefits encompass an Employee Assist Program, Gym & Active discounts, retail discount and salary sacrifice schemes including Cycle to Work and Purchase of Leave.
• Enhanced Paternity Pay
• Enhanced Maternity Pay - with 2 years' service