Technical Manager, Informations Solutions - South of the UK

Roche; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading healthcare company in London is seeking a Technical Manager, Information Solutions, to lead a team in supporting IT products. You will ensure the delivery and maintenance of digital products while collaborating with various departments to meet customer needs. The ideal candidate will have a background in IT systems support and strong leadership experience.

Benefits

Competitive salary

Product training program

Career development opportunities

Qualifications

• Proven experience in IT systems support and implementation.
• Effective support for pathology laboratory solutions.
• Strong communication and influencing skills.

Responsibilities

• Guide a regional support group for IT solutions.
• Ensure maintenance and delivery of digital products.
• Drive service offerings and manage operational costs.
• Collaborate with various departments for best-in-class service.

Skills

IT systems support

Customer support

Analytical skills

Troubleshooting

Leadership

Education

Degree or relevant qualification

Tools

Microsoft products

Google Suite

Salesforce

Job description

Overview

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Ready to lead and inspire?

Are you prepared to embrace a challenge and lead a team of brilliant experts in a pivotal support role? Imagine a career where your contributions genuinely matter, impacting high-profile customer accounts in a dynamic, high-tech medical environment!

Roche Diagnostics is thrilled to offer a superb opportunity for a Technical Manager, Information Solutions, to lead a team supporting our valued customers across the South of the UK.

What you’ll do

• Based in the South of the UK, you'll guide a regional support group in the support, delivery and maintenance of digital/IT products.
• The team handles all aspects of customer support—preventative, corrective, modification, and installation service activities.
• You'll ensure the ongoing maintenance of IT and digital products and take ownership of technical issues within the Information Solutions area.
• Customer and patient centricity is at the heart of everything you do, ensuring seamless end-to-end solution support.
• You'll be instrumental in the successful delivery of our exceptional service offerings, driving delivery of software updates and managing operational costs within your team.
• Collaborate closely with peers, Technical Product Managers, Senior Specialists, and Commercial and Marketing teams to deliver differentiated customer solutions.
• Ensure our Technical Services team is perfectly staffed—the right people in the right place, equipped with outstanding skills, capabilities, and competencies.
• Be resilient and tenacious, thrive under pressure, and excel as part of a close-knit team in a fast-paced, time-sensitive environment with shifting priorities and multiple deadlines.
• Be insights-driven, continuously seeking opportunities for improvement; possess strong analytical skills and comfort with technical, scientific, and numeric information.
• Collaborate with Roche departments to consistently deliver best-in-class service and develop relationships with customers to understand their needs.

Who are you?

• You're a degree-educated professional or have a relevant professional qualification. You have experience in IT systems support and implementation, or an equivalent. Previous leadership or line management experience is desirable.
• Adept at providing effective support for pathology laboratory solutions, motivated by exceeding customer expectations and empowering others with knowledge.
• Self-motivated and a master of troubleshooting, with ownership of your work. Skilled at driving positive change and training and developing others.
• Proven skills with Microsoft products, Google suite, and Salesforce; fluent in written and verbal English.
• Core competencies include strategic agility, decision-making, technical and business expertise, communication, managing change, inspiring and influencing, teamwork, and collaboration.

Investing in you

Roche is a company that believes in investing in both its business—and, most importantly, in its people! This means you'll enjoy not only a competitive salary and benefits package but also a highly recognized product training program and continuous support to build upon your knowledge, skills, and potential. We're committed to helping you prepare for exciting opportunities for further career development within our organization!

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of Roche Products Ltd. At Roche Products we believe diversity drives innovation and we are committed to building a diverse and flexible working environment. All qualified applicants will receive consideration for employment without regard to race, religion or belief, sex, gender reassignment, sexual orientation, marriage and civil partnership, pregnancy and maternity, disability or age. We recognise the importance of flexible working and will review all applicants’ requests with care. At Roche difference is valued and we are proud to be an equal opportunity employer where you are encouraged to bring your whole self to work.