Technical Lead

Thames Water; Reading; On-site; GBP 40,000 - 44,000; Full time

Job summary

A major UK water company is seeking a Technical Lead to manage logistics field operations at Kemble Court, Reading. The successful candidate will handle escalations, coordinate logistics responses, and build relationships across teams. This role demands leadership in a fast-paced environment and offers a competitive salary between £40,000 and £44,000 per annum along with a comprehensive benefits package.

Benefits

Competitive salary

Contributory pension

Personal Medical Assessments

Benefits hub with offers and information

Qualifications

• Experience operating in a pressurised environment.
• Experience leading operational delivery in logistics.

Responsibilities

• Manage Logistics response 24/7.
• Build strong relationships with operational teams.
• Coordinate Logistics delivery for escalations and incidents.

Skills

Waste and/or Clean field operational experience

Logistics field operational experience

Ability to handle and analyse critical data

Ability to communicate at all levels

Job description

Overview

Thames Water is recruiting a Technical Lead to support the logistics field operations and work with teams in the operational control centre in Kemble Court to prevent and mitigate pollution and stop water supply interruptions for customers. The role involves working across multiple functions. Every day will be different, with plenty of variety. The role will be the go-to person in the shift team for day-to-day escalations and will be empowered to prioritise activity with the LOCC (Logistics Operational Control Centre) and Logistics Delivery team.

What you’ll be doing as a Technical Lead

Management responsibility for delivering the Logistics response 24/7:

• Build strong relationships with equivalent shift leadership roles in the operational control centre to ensure excellent response, e.g. Clean, waste, customer and incident management teams.
• Build knowledge of waste pumping sites and fundamental principles of operation.
• Basic knowledge of temporary pump operation and use in waste network and waste pumping operations.
• Responsible in-incident to ensuring incident data is captured by the LOCC team (e.g. Priority Service Register customer data, bottled water delivery, tanker loads).
• Develop key skills in all aspects of the LOCC Planner role to provide knowledgeable support and develop the planning team.
• Lead, drive and coordinate Logistics delivery for escalations and incidents.

Technical Lead – understands the basics of technical resolution

• Build knowledge of Waste networks, management, challenges and risk.
• Develop knowledge of incident response (from small to large) for pollution mitigation, including flow management volumes, tanker volumes, fill & tip times, pump operation with ancillaries of pipes and fittings.
• Basic knowledge of temporary pump operation and use in WNS and SPS.
• Build knowledge of Clean treatment and appropriate mitigation for incidents.
• Build knowledge of Clean network assets and management and mitigation for support of clean tankers and other supply interruption support options.
• Waste Treatment incident support.

Build relationships with Internal Networks and Field Managers to gain an understanding of geographies, local priorities and challenges.

• Incident learning, complaints, and data capture.
• Responsible incident to ensuring learning and development is captured and shared.
• Provide prompt, in-shift investigation of complaints stemming from supplier or driver issues.

Location and Hours

Base Location & Hours – This is an office-based role at Kemble Court, Reading. The 12-hour shift pattern is 4 days on, 4 off, 3 nights, 7 off, 3 days, 4 off, 4 nights, 13 off. The shift starts on a Friday day shift.

What you should bring to the role

To thrive in this role, the essential criteria you’ll need is:

• Waste and/or Clean field operational experience is desirable.
• Logistics field operational experience leading operational delivery.
• Experience operating in a pressurised environment.
• Ability to communicate at all levels of an organisation.
• Ability to handle and analyse critical data.
• Field or control operational experience.
• A driving licence is desirable but not essential.

What’s in it for you?

• Competitive salary between £40,000 - £44,000 per annum.
• Contributory pension – Defined Contribution - Maximum of 12% - 2x employee contribution.
• Personal Medical Assessments – Open to all once a year.
• The wider benefits scheme includes our benefits hub, which is packed with offers and information to save money and support your well-being.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Water

Thames Water is a unique, rewarding, and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy meaningful career opportunities, flexible working arrangements and excellent benefits.

If you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world of water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region, and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

We’re committed to being a great, diverse, and inclusive place to work. We welcome applications from everyone and want to ensure you feel supported throughout the recruitment process. If you need any adjustments, whether that’s extra time, accessible formats, or anything else, just let us know, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business and meet colleagues.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.