Technical Helpdesk Support Agent

Boost inc; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading tech support firm in London is seeking a Technical Helpdesk Support Agent. You will provide first-line support for customers, troubleshoot a variety of tech issues, and ensure outstanding customer service. Ideal candidates will be fluent in French and English, with strong troubleshooting skills and the ability to work seamlessly in a dynamic environment. The role offers a chance for personal development and impacts customer experience directly.

Benefits

Personal development budget

Well-being benefits

Career growth opportunities

Qualifications

• Experience in a helpdesk, IT support, or customer service tech role.
• Familiarity with remote desktop tools and helpdesk software.
• Eye for detail and ability to work independently.

Responsibilities

• Be the first point of contact for customers needing tech support.
• Troubleshoot and resolve hardware, software, and network issues.
• Guide users through step-by-step solutions.

Skills

Troubleshooting skills

Clear communication in French and English

Patience

Problem-solving under pressure

Team mindset

Tools

Freshdesk

Zendesk

Jira

Job description

What You'll Bring

• Experience in a helpdesk, IT support, or customer service tech role
• Strong troubleshooting skills and comfort with computer systems, mobile devices, and networking basics
• Familiarity with remote desktop tools and helpdesk software
• Clear communication skills in both French and English
• Eye for detail, patience, and problem-solving under pressure
• A team mindset but able to work independently too

Why Join Us

• A role that directly impacts customer experience and operational excellence
• An international, fast-paced team where your input really matters
• Career growth opportunities as our support function scales with the business
• Personal development budget, well-being benefits, and yes, some solid swag

At A Glance

We’re one of the fastest-growing companies in unattended retail tech—150+ people, 6 countries, hundreds of customers, and a product that’s redefining how the world shops.

Now we need a Technical Helpdesk Support Agent to keep our customers running at full speed. You’ll be the first call when things don’t go to plan - diagnosing issues, finding fixes, and making sure downtime never stands in the way of great service. As our footprint in France expands, we’re looking for someone fluent in French (while English remains our company-wide language). If you like solving problems, talking tech, and keeping people calm when things get tricky, you’ll fit right in.

What You'll Do

• Be the first point of contact for customers needing tech support—via phone, email, or ticketing system
• Troubleshoot and resolve hardware, software, and network issues
• Guide users through step-by-step solutions, remotely (or occasionally on-site)
• Escalate complex issues when needed - making sure they land with the right people fast
• Track, document, and resolve support tickets using tools like Freshdesk, Zendesk, or Jira
• Follow up with users to confirm issues are fully resolved