Technical Desk-based Account Manager

ADI Global; Oldham; Hybrid; GBP 35,000 - 45,000; Full time

Job summary

A leading global distributor is seeking a Technical Desk-based Account Manager to join their team in Oldham. The role involves supporting B2B clients in the electronic security sector, resolving technical issues, and ensuring exceptional customer service. The ideal candidate will have strong communication skills and technical knowledge of security products. Opportunities include a competitive salary, hybrid working model, and career advancement in a dynamic industry.

Benefits

Hybrid working model

Competitive salary

Career development opportunities

On-site gym

Qualifications

• Exceptional communication and interpersonal skills to translate technical concepts.
• Strong analytical capability to diagnose technical issues.
• Highly organised with problem-solving skills.

Responsibilities

• Serve as the primary technical point of contact for accounts.
• Provide guidance on installation and configuration.
• Support customers by troubleshooting technical issues.
• Ensure high levels of customer satisfaction.

Skills

Communication skills

Analytical skills

Problem-solving skills

Technical knowledge of IP CCTV

Job description

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Job Description

ADI is the leading global wholesale distributor of security, AV, and low-voltage products. With more than 25 years in the industry, ADI has grown into a multi-billion-dollar distributor with over 200 offices across 20 countries. Our extensive global footprint, strong supplier partnerships, and unwavering commitment to customer service enable us to deliver a comprehensive range of products and solutions to our customers worldwide.

To continue meeting the high standards our customers expect, we now have an opportunity for a Technical Desk-based Account Manager to join our Key Accounts Internal Support team based in Oldham, Manchester. This role is essential in supporting our Key Account customers by providing exceptional technical expertise, first-class customer service, and strong commercial awareness.

Overview

We are seeking a knowledgeable, proactive, and customer-focused Technical Desk-based Account Manager to join our organisation. In this role, you will support and manage B2B client accounts within the electronic security distribution sector, offering technical guidance, resolving product-related challenges, and ensuring a seamless customer experience. You will act as the technical liaison between customers and internal teams, fostering long-term relationships built on trust, expertise, and service excellence.

Key Responsibilities

• Serve as the primary technical point of contact for designated client accounts.
• Provide expert guidance on the selection, installation, configuration, and integration of electronic security products, including CCTV, alarms, access control, and related systems.
• Support customers by troubleshooting technical issues and delivering timely, practical solutions.
• Ensure consistently high levels of customer satisfaction through effective communication and responsive support.
• Collaborate closely with sales, technical support, and product teams to address customer requirements and resolve issues efficiently.
• Conduct technical and project analysis in partnership with customers, ensuring accuracy and feasibility.
• Assist in preparing technical documentation, quotes, proposals, and solution recommendations.
• Maintain detailed and accurate records of customer interactions, technical queries, and resolutions within CRM tools.
• Stay up to date with new products, emerging technologies, industry trends, and relevant security standards.

Qualifications

• Exceptional communication and interpersonal skills, with the ability to translate complex technical concepts into clear, customer-friendly language.
• Strong analytical capability with the confidence to diagnose technical issues and provide practical, customer-centric solutions.
• Highly organised, with strong problem‑solving skills and excellent attention to detail.
• A solid technical understanding of products related to IP CCTV, access control and alarm systems is advantageous.

What's in it for you

• Hybrid working model
• Competitive salary
• Opportunity to progress within a global business
• Excellent career development opportunities
• On‑site gym

About Us

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product-solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers. The spin‑off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology-driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually. Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over 500,000 products from more than 1,000 manufacturers. With a global team of more than 14,000 employees, we offer the opportunity to make a real impact in a fast-growing, purpose‑driven industry. Learn more at www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the “EEO is the Law” poster, “EEO is the Law” Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.