Technical Design Authority

Queen Square Recruitment Ltd; Reading; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking an experienced Technical Design Authority to lead the delivery of BMC Helix solutions in a complex enterprise environment. You will define technical architecture, manage integrations, and ensure compliance with ITIL best practices. Ideal candidates have over 5 years of experience in BMC Helix/Remedy ITSM. The role offers a hybrid working model in Reading, UK with an open rate based on market standards.

Qualifications

• 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
• Strong experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
• Deep knowledge of ITSM processes (Incident, Change, Problem, Service Request).
• Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
• Strong understanding of API development, web services, and data migration.

Responsibilities

• Define and validate architecture for BMC Helix modules.
• Design secure, scalable solutions using Helix Innovation Studio.
• Ensure alignment to ITIL best practices.
• Architect integrations with third-party systems.
• Oversee technical delivery across multiple projects.

Skills

BMC Helix / Remedy ITSM architecture

AR System

Atrium CMDB

Digital Workplace

Smart Reporting

ITSM processes

API development

Stakeholder management

Job description

Job Title: Technical Design Authority (BMC Helix)

Location: Reading, UK (Hybrid, 2-3 days on-site)

Contract Length: 6 months

Rate: INSIDE IR35 - Open to market rates

About the Role

We are seeking an experienced Technical Design Authority (TDA) to lead end-to-end technical delivery for BMC Helix solutions within a complex enterprise environment. This position combines solution architecture, technical oversight, integration leadership, and delivery governance for large-scale ITSM programmes.

You will ensure technical integrity across the full lifecycle—from design to deployment—while guiding teams, stakeholders, and third-party partners to deliver high-quality, secure, scalable solutions.

Key Responsibilities

• Define and validate architecture for BMC Helix modules including ITSM Suite, Digital Workplace, CMDB, and Smart IT.
• Design secure, scalable, maintainable solutions using Helix Innovation Studio and Business Workflows.
• Ensure alignment to ITIL best practices and enterprise-wide standards.
• Architect integrations with third-party systems such as Active Directory, orchestrators, and service assurance tools.
• Configure APIs, web services, and middleware for data exchange.
• Manage complex integration scenarios including CMDB reconciliation and identity management.
• Oversee technical delivery across multiple projects, ensuring governance compliance.
• Conduct risk assessments, dependency management, and mitigation planning.
• Balance customization vs. out-of-the-box usage to minimize technical debt.
• Collaborate with PMO on delivery plans, timelines, and resource allocation.
• Lead Agile execution models (Scrum / iterative delivery).
• Support testing cycles including E2E testing, UAT, and go-live readiness.
• Implement monitoring and health checks for ITSM and CMDB modules.
• Identify automation and optimisation opportunities to streamline processes.

Your Profile

Essential Skills & Experience

• 5+ years in BMC Helix / Remedy ITSM architecture and delivery.
• Strong experience with AR System, Atrium CMDB, Digital Workplace, Smart IT, and Smart Reporting.
• Deep knowledge of ITSM processes (Incident, Change, Problem, Service Request).
• Proven experience integrating BMC Helix with external platforms (AD, orchestrators, discovery tools).
• Strong understanding of API development, web services, and data migration.
• Experience working with both Agile and Waterfall delivery models.
• Ability to manage complex delivery landscapes and multi-vendor environments.

Desirable

• Strong customer-facing and stakeholder management skills