Technical Content Writer

OA; England; Hybrid; GBP 42,000 - 50,000; Full time

Job summary

A leading B2B SaaS provider in the UK is seeking a Technical Communications Specialist to enhance customer support documentation. The role involves auditing existing materials, creating a comprehensive knowledge base, and producing clear instructional content. Ideal candidates will have at least 3 years of experience in technical writing and familiarity with tools like GitBook and Intercom. This hybrid position offers a competitive salary of up to £50,000.

Qualifications

• 3 years’ technical writing experience within B2B SaaS.
• Ability to translate complex technical concepts for different audiences.
• Experience with modern documentation platforms.

Responsibilities

• Audit existing documentation and support patterns.
• Create a complete internal knowledge base for the support team.
• Build a customer-facing help centre with intuitive navigation.

Skills

Technical writing experience

Ability to translate technical concepts

Experience with documentation platforms

Understanding of customer support workflows

User of generative AI

Tools

GitBook

ReadMe

Intercom

Job description

Overview

Role: Technical Communications Specialist
Location: Bedford (Hybrid)
Hours: Full time, 9am–5pm Mon–Fri
Salary: Up to £50,000

An excellent opportunity has now arisen for a Technical Communications Specialist to join our client’s successful team.

Who are we?

We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.

Responsibilities

• Audit existing documentation and support patterns
• Create a complete internal knowledge base for the support team
• Build a customer-facing help centre with intuitive navigation and search
• Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting & FAQs, API/integration docs
• Produce video tutorials and visual guides for complex processes
• Establish documentation standards and style guides for future consistency
• Train the support team on documentation best practices

What we would like from you

• 3 years’ technical writing experience within B2B SaaS
• Ability to translate complex technical concepts for different audiences
• Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)
• Strong understanding of customer support workflows and ticket-deflection strategies
• Confident user of generative AI to maximise productivity while maintaining quality

How to apply

If you are interested in this role, please submit your most recent CV below.

MKTEMP

Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.