Technical Communications Specialist

ZipRecruiter; Bedford; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A B2B SaaS company based in Bedford is seeking an experienced Technical Communications Specialist. In this hybrid role, you will overhaul customer support documentation and create a comprehensive internal knowledge base. Ideal candidates have 3+ years of technical writing experience and a strong understanding of customer support workflows. You’ll work on writing guides, creating video tutorials, and establishing documentation standards. This position offers a salary of up to £50,000.

Benefits

Hybrid working following probation

Casual dress

Company pension

Cycle to work scheme

Life insurance

Sick pay

Qualifications

• 3+ years of technical writing experience specifically in B2B SaaS.
• Excellence in translating complex technical concepts for various audiences.
• Experience with modern documentation platforms.

Responsibilities

• Conduct a comprehensive audit of existing documentation.
• Create a complete internal knowledge base for support team.
• Build a customer-facing help centre with intuitive navigation.

Skills

Technical writing experience

Translating technical concepts

Experience with documentation platforms

Understanding of customer support workflows

Skill in using generative AI

Tools

GitBook

Readme.io

Intercom

Job description

Job Description

Role

Technical Communications Specialist

Location

Bedford (Hybrid)

Hours

9am – 5pm Mon - Fri

Salary

Up to £50,000

My client is a successful UK-based B2B SaaS company seeking an experienced Technical Writer to become their Technical Comms Specialist and completely overhaul their customer support documentation, both written and video.

What’s in it for you?

• Hybrid working following probation
• Casual dress
• Company pension
• Cycle to work scheme
• Life insurance
• Sick pay

What will you be doing in the Technical Communications Specialist role?

• Conduct a comprehensive audit of existing documentation and support patterns
• Create a complete internal knowledge base for our support team
• Build a customer-facing help centre with intuitive navigation and search
• Write clear, concise documentation covering, Getting started guides and onboarding materials, Feature documentation and how-to guides, Troubleshooting guides and FAQs, API and integration documentation
• Create video tutorials and visual guides for complex processes
• Establish documentation standards and style guides for future consistency
• Train support team on documentation best practices

What we would like from you:

• 3+ years technical writing experience specifically in B2B SaaS
• Excellence in translating complex technical concepts for various audiences
• Experience with modern documentation platforms (GitBook, Readme.io, Intercom, etc.)
• Strong understanding of customer support workflows and ticket deflection strategies
• An enthusiastic user of generative AI to maximise productivity while maintaining quality

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