Technical Business Support Manager

Volkswagen Group UK Ltd; Milton Keynes; Hybrid; GBP 30,000 - 40,000; Part time

Job summary

A leading automotive company is seeking a Technical Business Support Manager in Milton Keynes. The part-time role involves supporting the customer journey within the network and driving training engagement. Candidates should possess strong analytical and communication skills, alongside the ability to manage multiple stakeholders. Perks include a competitive salary, flexible benefits, and 27 days of holiday. This position offers a unique opportunity to contribute to the future of sustainable mobility.

Benefits

Competitive salary

Car schemes

Discretionary bonus

Enhanced pension contributions

Healthcare cash plan

27 days holiday plus bank holidays

Health & wellbeing support

Qualifications

• Ability to demonstrate customer orientation while balancing commercial needs.
• Experience in managing multiple stakeholders effectively.
• Strong numerical skills to derive insights from data.

Responsibilities

• Responsible for customer journey support for network and delegates.
• Guide teams in reducing complexity in interactions.
• Establish targets for network people development.

Skills

Customer orientation

Stakeholder management

Numerical and analytical skills

Self-motivated

Communication skills

Problem-solving skills

Project management experience

Job description

About The Role

Group Commercial Servicer is recruiting for a Technical Business Support Manager on a part time, permanent basis. This role is offered as a job share and will require coverage on Tuesday, Wednesday and Thursday full days or 4 shorter days including Monday, Tuesday, Wednesday and Thursday. Your in office days will be the Tuesday and Wednesday.

What you will be doing

• Reporting into the Network People Business Partner, you will be responsible for supporting them with ensuring the customer journey for our network and its delegates as they complete their learning requirements; is a seamless experience whilst driving maximum training uptake and engagement to meet targets.
• You will guide and encourage teams within our supplier base and across the business to reduce complexity and ensure that our interactions with both the network and our Brands is simple but effective in driving engaged learners who are accredited to high standards.
• You will be responsible for the network people development of the brand and will establish targets and brand standards for network people metrics.
• Ensure successful qualifications are according to budget, forecast and network standards and deviations explained. Responsible for upskilling the network in new products and services.
• Ensure the network are fully informed and engaged in developing and retaining their people. Act as key point of contact for brand factories, internal teams and networks

Skills & experience you can bring to the role

• Ability to demonstrate customer orientation alongside balancing commercial requirements.
• Experience of managing multiple internal and external stakeholders with the ability to influence and negotiate at all levels.
• Strong numerical and analytical skills including the ability to derive insights from data to position compelling storytelling.
• Self-motivated with drive and tenacity to succeed.
• Excellent communication and presentation skills.
• Strong problem-solving skills and project management experience.

What can we offer you?

Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, 4 x life assurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.

About The Company

Volkswagen Group. We’re driven by difference. With six big brands under one roof – each with its own history, designs and innovations – we’ve created some of the world’s most iconic vehicles, from luxury sports cars to family camper vans. Here, you’ll discover opportunities, explore ideas and tackle challenges that you won’t find anywhere else.

It takes a range of teams to make the Group successful. We all share the same aim: to deliver sustainable mobility for generations to come, while keeping the customer and their changing demands at the heart of everything we do.

There’s never been a more exciting time to join our industry as it undergoes the biggest transformation for over 100 years. With digitalisation, electrification and driverless mobility all coming to the market, we’re actively looking for people with new skills, knowledge, and outlooks. A brave new world demands brave, new, diverse people; so whatever your background, we would love to hear from you. We know that different perspectives and thought processes are vital as our industry goes through an exciting period of change.

To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage the application levels whilst maintaining a positive candidate experience. Unfortunately, once a vacancy has closed, we are unable to consider further applications.