Technical Business Analyst - Digital Transformation Lead

inploi; Tameside; On-site; GBP 34,000 - 40,000; Full time

Job summary

A local government authority in Tameside is seeking a Technical Business Analyst to lead a 2-year Customer Experience Programme aimed at improving digital services. This role involves managing technology implementation, overseeing customer-facing technology transformation, and ensuring effective adoption and change management. Ideal candidates will possess strong technical analysis skills and excellent communication abilities to drive collaborative redesign processes. This is an exciting opportunity to impact the council's digital strategy and enhance service delivery for residents.

Qualifications

• Experience in conducting requirements capture and technical notations.
• Proficient in developing integration specifications and testing plans.
• Ability to foster collaborative relationships with teams and stakeholders.

Responsibilities

• Manage benchmarking and soft market testing for digital transformation.
• Support technology procurement, design, testing, and deployment.
• Facilitate effective meetings with consultation groups and stakeholders.

Skills

Communication skills

Technical analysis

Process mapping

Change management

Education

Degree in relevant field

Tools

CRM systems

CMS platforms

Workflow automation tools

Job description

A local government authority in Tameside is seeking a Technical Business Analyst to lead a 2-year Customer Experience Programme aimed at improving digital services. This role involves managing technology implementation, overseeing customer-facing technology transformation, and ensuring effective adoption and change management. Ideal candidates will possess strong technical analysis skills and excellent communication abilities to drive collaborative redesign processes. This is an exciting opportunity to impact the council's digital strategy and enhance service delivery for residents.