Technical Business Analyst, Customer Platforms & CRM

easyJet Airline Company PLC; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading airline company in the United Kingdom is seeking a Technical Business Analyst for Customer Platforms to translate business needs into clear requirements for development teams. This role involves collaborating with various teams, optimizing workflows, and maintaining effective communication. The successful candidate will have experience with CRM platforms like Salesforce and demonstrate expertise in agile methodologies. An attractive benefits package, including discounted flights and competitive salary, is offered, along with hybrid working options.

Benefits

Discounted flights

Private medical insurance

Company-wide bonus scheme

Flexible benefits

Qualifications

• Experience as a Technical Business Analyst is essential.
• Confident in preparing presentations and delivering strategic insight.
• Familiar with agile methodologies like BDD.

Responsibilities

• Collaborate with teams to understand and gather requirements.
• Support implementation planning and keep delivery on track.
• Contribute to improving process documentation.

Skills

Translating business needs into technical requirements

Mapping processes

Optimising workflows

Clear communication skills

Experience with CRM and CCaaS platforms

Tools

Salesforce Service Cloud

Amazon Connect

Jira

Confluence

Miro

Job description

A leading airline company in the United Kingdom is seeking a Technical Business Analyst for Customer Platforms to translate business needs into clear requirements for development teams. This role involves collaborating with various teams, optimizing workflows, and maintaining effective communication. The successful candidate will have experience with CRM platforms like Salesforce and demonstrate expertise in agile methodologies. An attractive benefits package, including discounted flights and competitive salary, is offered, along with hybrid working options.