Technical Assistant - Brentwood & Rochford District Council

Essex County Council; Brentwood; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A local government authority in Brentwood is seeking a Technical Assistant for a full-time, temporary role. The successful candidate will support the management team in technical planning and service coordination. Responsibilities include monitoring service efficiency, analyzing performance data, and liaising with stakeholders. Candidates should have at least 6 GCSEs including English and Maths, experience in service delivery, and proficiency in Microsoft tools. This is a hybrid role requiring 2-3 days of onsite work per week.

Qualifications

• Minimum of 6 GCSEs grade C and above including English and Maths.
• Experience delivering frontline services or managing service contracts.
• Proficiency in Excel and other Microsoft tools.
• Strong customer service and stakeholder management experience.
• Excellent verbal and written communication skills.

Responsibilities

• Monitor and enhance efficiency of maintenance and cleaning services.
• Conduct research on best practices and present findings.
• Analyze service data to identify improvement opportunities.
• Respond to service-related inquiries and complaints.
• Support technical specifications for procurement of services.
• Assist with budget management and financial monitoring.
• Liaise with contractors and stakeholders.
• Coordinate staff training and development.
• Maintain communication with the team and managers.
• Develop environmental enforcement policy drafts.
• Coordinate contractor procurement for environmental enforcement.
• Manage training development programs.
• Review staffing and overtime costs.
• Communicate health and safety messages.
• Support litter bin implementation and maintain databases.
• Oversee waste collection guide introduction.
• Analyze wheeled bin trial data and feedback.
• Assist with projects for Environment Board.

Skills

Customer service

Stakeholder management

Excel proficiency

Communication skills

Education

Minimum of 6 GCSEs grade C and above including English and Maths

Tools

Microsoft tools

Job description

Essex County Council (ECC) are delighted to be supporting Brentwood & Rochford District Councils in recruiting a Technical Assistant on a full‑time, temporary basis. Due to the nature of this role, the successful candidate will be working within the Environments Team and will be subject to hybrid working with 2–3 days per week working across all depots. As a Technical Assistant, you will support the management team with the technical planning and coordination of key services—making sure our resources are used efficiently, and that residents and commercial customers receive an excellent standard of service. From improving service schedules and analysing performance data, to handling customer accounts and ensuring compliance with financial processes, this is a varied and rewarding role where your problem‑solving and communication skills will shine.

Responsibilities

• Monitoring and enhancing the efficiency of grounds maintenance, waste and street cleaning services
• Undertaking research on best practice and innovation and presenting to the management team in an accessible format
• Analysing services data to identify opportunities for improvement
• Responding to service‑related enquiries and complaints with professionalism and care
• Supporting with researching & developing technical specifications to assist in the procurement of services and goods
• Supporting budget management and monitoring financial performance
• Liaising with contractors, internal departments, and external stakeholders
• Helping coordinate staff training and development
• Maintaining clear communication with the wider team and senior managers
• Review and developing a draft environmental enforcement policy
• Procurement of contractor to deliver environmental enforcement
• Obtaining quotes and arranging training for key staff, developing programme for the year
• Review of staffing and overtime costs
• Developing suite of H&S messages and comms for operational team
• Support the implementation of the litter bin (binfrastructure) plan and update and maintain the database
• Oversee the introduction of the Waste Storage Collection and Management Guide for New Developments
• Lead on the analysis of the Ingatestone wheeled bin trial, including tonnage data and residents feedback
• Support the roll‑out of food waste and other recycling streams to flattened properties
• Assisting with day‑to‑day tasks on range of projects for Environment Board

Qualifications

• Minimum of 6 GCSEs grade C and above (including English and Maths)
• Experience delivering frontline services or managing service contracts
• Proficiency in Excel, and other Microsoft tools
• Strong customer service and stakeholder management experience
• Excellent verbal and written communication skills