Technical & Administration Supervisor

Northern Drives & Controls; Stretford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A specialist engineering firm in Stretford is seeking a Technical & Administration Supervisor to manage customer inquiries and support service operations. This varied role involves organizational and technical skills, with career progression into senior leadership. Ideal candidates will have a background in engineering and strong IT skills. The company offers competitive pay, benefits, and a supportive working environment.

Benefits

25 days holiday plus bank holidays

Contributory pension scheme

Flexible working opportunities

Employee Assistance Program

Free onsite car parking

Qualifications

• Experience in electronics repair or refurbishment is advantageous.
• Ability to work under pressure and independently.
• High accuracy in data entry is essential.

Responsibilities

• Manage customer inquiries and ensure smooth operations.
• Assist with HR administration and record maintenance.
• Ensure proper workflow scheduling for the workshop.

Skills

Organizational skills

Excellent communication

Customer-focused

IT systems competency

Education

Educated in a technical or engineering discipline

Tools

Google Workspace

Job description

Technical & Administration Supervisor | Trafford Park, Manchester | Competitive Pay & Benefits

Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models.

The Technical & Administration Supervisor Role :

We are looking for a Technical & Administration Supervisor to support the Service Manager and ensure the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08 : 00–16 : 30) may be required.

This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day-to-day operations.

Key Responsibilities of the Administration Supervisor :

• Handle incoming customer enquiries regarding collections, deliveries and job progress
• Place stock orders and source parts to meet engineer requirements
• Issue jobs and support engineering teams in the Service Manager’s absence
• Maintain holiday records and assist with basic HR administration
• Monitor workshop throughput and support workflow scheduling
• Arrange courier collections and deliveries to meet tight timeframes
• Produce quotations within KPI targets and follow up to convert into repair orders
• Support customers visiting the branch for drop-offs and collections
• Oversee preparation of repaired items for dispatch

About You :

• Educated in a technical or engineering discipline; electronics repair / refurbishment experience is an advantage
• Strong organisational skills with the ability to work under pressure and independently
• Excellent communication skills with high accuracy in data entry
• Confident with IT systems; Google Workspace experience beneficial
• Customer-focused and able to build strong working relationships
• Able to travel internationally to group sites in Europe and the USA

What We Offer :

• Competitive salary and benefits, including 25 days holiday a year plus bank holidays.
• Contributory pension scheme.
• Opportunities for flexible working.
• Charity events – charity activities to raise funds and charity lunch meetings.
• Fully supplied work clothes and PPE where required.
• Employee Assistance Program and excellent working environment.
• PERKBOX.
• Free annual medical and flu vaccination.
• Established, specialist engineering company with strong market reputation
• Clear long-term career progression to senior leadership
• Varied, hands-on role combining technical and administrative responsibilities
• Supportive team environment with a focus on service quality and continuous improvement
• Free onsite car parking.

What’s Next?

If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration