Technical Account Manager - Arbitral Institutions (Remote)

Opus 2; Greater London; Hybrid; GBP 50,000 - 75,000; Full time

Job summary

A leading legal software company in the UK is seeking a Technical Account Manager to enhance client relationships and ensure optimal use of their solutions. The ideal candidate has over 5 years of technical customer-facing experience, strong relationship management skills, and an understanding of SaaS architecture and data integrations. This role offers flexibility in working arrangements, alongside a range of employee benefits, including a contributory pension plan and health insurance.

Benefits

Contributory pension plan

Flexible working

Health Insurance

Loyalty Share Scheme

Enhanced Maternity and Paternity

Employee Assistance Programme

Electric Vehicle Salary Sacrifice

Cycle to Work Scheme

Calm and Mindfulness sessions

A day of leave to volunteer

Qualifications

• 5+ years of proven experience working in a technical customer-facing role.
• Ability to manage relationships and interpersonal dynamics effectively.
• Solid understanding of web technologies, APIs, and data integrations.

Responsibilities

• Act as primary technical point of contact for clients.
• Track KPIs and monitor customer health.
• Liaise with internal teams for technical support and escalations.

Skills

Technical customer-facing experience

Relationship management

Problem-solving

Analytical mindset

Excellent communication

Organisational skills

Agile and self-motivated

Tools

Freshdesk

Jira

Confluence

Pendo

Power BI

Job description

A leading legal software company in the UK is seeking a Technical Account Manager to enhance client relationships and ensure optimal use of their solutions. The ideal candidate has over 5 years of technical customer-facing experience, strong relationship management skills, and an understanding of SaaS architecture and data integrations. This role offers flexibility in working arrangements, alongside a range of employee benefits, including a contributory pension plan and health insurance.