Technical Account Manager

Kelaca; Farnham; Remote; GBP 45,000 - 70,000; Full time

Job summary

A growing services company in the UK is seeking a Technical Account Manager to be the primary contact for clients, ensuring client success and managing support. This home-based role requires strong technical skills and involves international travel approximately 6 times a year. The ideal candidate should have a passion for client success and the ability to build lasting relationships.

Qualifications

• Motivated and technically proficient in client-facing roles.
• Strong technical aptitude for managing solutions.
• Ability to build strong client relationships.

Responsibilities

• Be the primary technical contact for a global portfolio of clients.
• Manage first-line support for clients.
• Proactively identify opportunities to expand services.
• Build strong, lasting relationships with clients.

Job description

Overview

We are seeking a highly motivated and technically proficient Technical Account Manager (TAM) to join our client's growing services company specialising in the management of fatigue risk. In this pivotal role, you will be the primary technical contact for a global portfolio of our valued clients, ensuring their success with their solutions.

Responsibilities

• Be the primary technical contact for a global portfolio of clients, ensuring their success with their solutions.
• Manage first-line support for clients.
• Proactively identify opportunities to expand services (farming the account).
• Build strong, lasting relationships with clients.

Location and Travel

This is primarily a home based role, with an expectation to meet colleagues on a weekly basis. You are also expected to travel internationally circa 6 times a year. However, this may vary.

Ideal Candidate

If you\'re passionate about client success, possess a strong technical aptitude, and thrive in a dynamic, client-facing environment, we encourage you