Tech Support Specialist & Product Owner in Training

ECM Selection (Holdings) Limited; Cambridge; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading software company in central Cambridge is seeking a technically minded professional to deliver high-quality technical support and gradually transition to product ownership responsibilities. Your role will involve assisting customers, shaping features, and ensuring effective communication with the development team. Ideal candidates will have experience in support roles with strong communication skills. This position offers a hybrid working arrangement.

Qualifications

• Experience providing support and training to enterprise customers for complex software.
• Interest or experience in shaping software development direction.
• Strong personal organisation skills for multitasking.

Responsibilities

• Deliver high-quality technical support to customers.
• Take on product ownership tasks over time.
• Communicate effectively with internal and external clients.

Skills

Technical support experience

Written and verbal communication

Customer feedback channeling

Personal organisation

Job description

A leading software company in central Cambridge is seeking a technically minded professional to deliver high-quality technical support and gradually transition to product ownership responsibilities. Your role will involve assisting customers, shaping features, and ensuring effective communication with the development team. Ideal candidates will have experience in support roles with strong communication skills. This position offers a hybrid working arrangement.