Tech Support Lead - Geospatial

Savant Recruitment; Greater London; On-site; GBP 70,000 - 85,000; Full time

Job summary

A leading global consultancy is seeking a Tech Support Lead for a 6-month contract in Central London. This role requires 10+ years of Telecoms application support experience, strong knowledge of ArcGIS, Hexagon, and Oracle Spatial. Responsibilities include leading a team, performing operations, conducting root cause analysis, and automating processes. The ideal candidate excels in problem-solving and has strong communication skills. Offers a high chance of extension.

Qualifications

• 10+ years experience in application support/maintenance in the Telecoms domain.
• Strong experience with ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, .Net.
• Good understanding of ITIL processes and experience leading a team.
• Hands-on experience with GCOOMS, ArcGIS, GCP, and Kubernetes.
• Basic understanding of Java and willingness to learn new technologies.
• Hands-on experience with Unix/Linux OS, Shell Scripting, SQL, PL/SQL.
• Excellent analytical, problem-solving, and communication skills.

Responsibilities

• Provide application support and maintenance for Telecoms systems.
• Lead a team and guide junior resources in daily operations.
• Perform L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains.
• Conduct root cause analysis and problem management for recurring issues.
• Create workarounds and standard operating procedures (SOPs) for junior team members.
• Plan, coordinate, and deploy changes in pre-production and production environments.
• Automate manual jobs and activities, including CSIP processes.
• Analyse system vulnerabilities and monitor progress of fixes.
• Perform capacity management and disaster recovery activities, including failover testing.

Skills

Application support/maintenance

ArcGIS

Hexagon

Hexagon Geospatial Portal

Oracle Spatial

.Net

ITIL processes

GCOOMS

Kubernetes

Unix/Linux OS

Shell Scripting

SQL

PL/SQL

Analytical skills

Problem-solving skills

Communication skills

Job description

Tech Support Lead - Geospatial (Telecoms)

Sector: Infrastructure & Operation

Location: Central London

Type: Contract

Ref: BBBH72253_1768837191

Our client, a leading global consultancy, is seeking an experienced Tech Support Lead with strong expertise in ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, and .Net for Telecoms projects. This is a 6-month contract role with a high likelihood of extension.

• Provide application support and maintenance for Telecoms systems
• Lead a team and guide junior resources in daily operations
• Perform L2 and L3 operations in OSS, B2B, Wholesale, and Corporate domains
• Conduct root cause analysis and problem management for recurring issues
• Create workarounds and standard operating procedures (SOPs) for junior team members
• Plan, coordinate, and deploy changes in pre-production and production environments
• Automate manual jobs and activities, including CSIP processes
• Analyse system vulnerabilities and monitor progress of fixes
• Perform capacity management and disaster recovery activities, including failover testing

Must Have - Skills & Experience

• 10+ years experience in application support/maintenance in the Telecoms domain
• Strong experience with ArcGIS, Hexagon, Hexagon Geospatial Portal, Oracle Spatial, .Net
• Good understanding of ITIL processes and experience leading a team
• Hands-on experience with GCOOMS, ArcGIS, GCP, and Kubernetes
• Basic understanding of Java and willingness to learn new technologies
• Hands-on experience with Unix/Linux OS, Shell Scripting, SQL, PL/SQL
• Excellent analytical, problem-solving, and communication skills