Tech Specialist 1

M.C. Dean, Inc; United Kingdom; On-site; GBP 30,000 - 50,000; Full time

Job summary

A national engineering company seeks a skilled systems support technician in the UK. You'll analyze performance, troubleshoot systems, and support administration teams, ensuring effective technical communication. Ideal candidates will have extensive experience in electronic security systems. This role offers flexibility with occasional travel and is pivotal in maintaining mission-critical services. Competitive benefits and a collaborative work environment are provided.

Qualifications

• 6+ years of experience in installing and troubleshooting electronic security systems.
• Strong system administration skills.
• Ability to read engineering drawings and documents.

Responsibilities

• Analyze and recommend system performance improvements.
• Provide support to system administration and engineering teams.
• Train system users and support personnel.

Skills

Troubleshooting

Technical communication

System administration

Networking principles

Education

High School Diploma/GED with 6+ years of experience

Associates with 4+ years of experience

Job description

About M.C. Dean

M.C. Dean is Building Intelligence. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 7,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust—we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

• Analyze system performance and recommend improvements
• Provide support to the system administration and engineering team
• Using advanced knowledge of networking principals and system administration skills to troubleshoot systems and operating systems
• Communicate with customers, manufacturers, vendors and system administrators
• Train system users and other system support personnel
• Analyze and modify preventive maintenance checklists for system changes
• Troubleshoot system performance issues and implement corrective actions
• Organize and prepare detailed documentation of system performance, including service request records and analysis
• Perform desktop hardware and operating system set-up, imaging software loading, and antivirus updates
• Conduct in depth research and evaluate the research of Technical Specialists in order to evaluate existing and future systems
• Provide onsite system support post deployment
• Read and interpret engineering drawings
• Understand SOP and SOW documentation
• Ensure test lab equipment is maintained
• Interface with engineering team to ensure design efficiency
• Interface with internal and external customers demonstrating excellent oral and written communication skills
• Conduct research and development of entire systems and analyze all interoperability and constructability scenarios
• Read blueprints, schematics and statements of work (SOW).
• Coordinate with field personnel and/or engineering team to discuss any potential installation issues
• Answer support calls to help field personnel and system administrators with any installation issues encountered on the job site
• Conduct research and development on new system manufacturers (i.e. access control, intrusion detection and closed-circuit systems).
• Perform all duties with minimal direct supervision

Key Requirements

Ability to travel up to 10%

Education

• High School Diploma/GED with 6+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 4+ years of experience

Requirements

• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends
• Ability to travel CONUS and OUS

Preferred Industry Certifications

• CCST certification, Security+ certification

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.