Tech Lounge Expert Associate

PricewaterhouseCoopers; Greater London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading consulting firm in Greater London is seeking a Tech Lounge Expert to provide onsite technology support and training. The role involves face-to-face assistance with hardware and software issues, conducting training sessions, and promoting self-service tools for enhanced efficiency. Strong problem-solving skills and a passion for technology are essential. Enjoy a flexible work environment with various benefits including private medical cover and dedicated volunteering days.

Benefits

Private medical cover

24/7 virtual GP access

Six volunteering days a year

Empowered flexibility

Qualifications

• Passionate about technology innovation and delivering a great customer experience.
• Motivated to develop skills and enjoy supporting colleagues.
• Interest in troubleshooting technology issues (Windows, MacOS, or iOS).
• Fluent in English and legally authorised to work in the UK.

Responsibilities

• Provide face-to-face support to resolve hardware and software issues.
• Deliver one-to-one and group training sessions.
• Promote self-service tools and digital guidance.
• Collaborate with teams on new technologies.

Skills

Technology Support

Customer Experience

Problem Solving

Collaboration

Communication

Job description

Job Description & Summary

About the role :

As a Tech Lounge Expert you will be part of a customer-focused innovative team delivering onsite technology support and training. The Tech Lounge provides a dedicated walk-up experience across PwC offices offering real-time problem solving coaching and advice on technology. You will be working onsite at a PwC office working closely with colleagues to create an engaging environment where customer satisfaction collaboration and innovation are at the forefront.

What your days will look like :

Provide face-to-face support to resolve hardware and software issues ensuring accurate documentation in ServiceNow.

Deliver one-to-one and group training sessions to help colleagues get the most from their technology.

Promote self-service tools automation and digital guidance to reduce repeat issues and improve efficiency.

Collaborate with PwC teams on new technologies supporting rollouts and contributing to continuous service improvement.

This role is for you if

You are passionate about technology innovation and delivering a great customer experience.

You are motivated to develop your skills and enjoy supporting colleagues.

You have an interest in troubleshooting technology issues (Windows MacOS or iOS) and a willingness to learn.

You are keen to work in an environment that values proactive problem solving continuous improvement and knowledge sharing.

You thrive in a collaborative team environment and are flexible to work across PwC offices.

You are fluent in English and legally authorised to work in the UK.

What youll receive from us :

No matter where you may be in your career or personal life our benefits are designed to add value and support recognising and rewarding you fairly for your contributions.

We offer a range of benefits including empowered flexibility and a working week split between office home and client site; private medical cover and 24 / 7 access to a qualified virtual GP; six volunteering days a year and much more.

Optional Skills

Accepting Feedback Accepting Feedback Active Listening Communication Computer Engineering Computer Program Installation Computer Programming Computer Technical Support Emotional Regulation Empathy Enterprise Architecture Incident Management and Resolution (IMR) Inclusion Information and Communications Technology (ICT) Intellectual Curiosity IT Infrastructure Upgrades IT Operations IT Operations Management IT Project Lifecycle IT Support IT Troubleshooting Object-Oriented Programming (OOP) Optimism Scripting Languages Security Protocol Analysis 6 more

Travel Requirements: 0%

Available for Work Visa Sponsorship: No

Government Clearance Required: No

Employment Type: Full-Time

Vacancy: 1

Required Experience: IC