Team Member

Airport Retail Enterprises (UK) Limited; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-run UK business is seeking a Front of House Team Member at Manchester Airport. The role involves delivering exceptional customer service and ensuring a smooth operation within a vibrant food and beverage environment. You will work closely with a dedicated team to provide first-class service and address customer needs. Applicants should be enthusiastic, flexible with shifts, and eager to learn about hospitality standards. Competitive benefits include free meals, annual leave, and a wellness support programme.

Benefits

Free meals while on duty

Tips and gratuities distribution system

28 days annual leave, increasing to 32

NEST pension

Flexible pay access and discounts

Health & wellbeing cash plan

Employee Assistance Programme

Staff referral bonus scheme

Qualifications

• Outgoing, enthusiastic individuals with a commitment to customer service.
• Flexibility in shift patterns while maintaining service levels.

Responsibilities

• Serve customers professionally and courteously.
• Maintain knowledge of food and beverage products.
• Complete allocated tasks effectively.
• Support training and development of team members.

Skills

Good written and verbal communication skills

Ability to build relationships

Flexibility with shift patterns

Self-motivation

Willingness to learn

Job description

Overview

We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We believe airport customers deserve better - we ARE here to delight!

We are looking for a committed and enthusiastic individual to join our team as a Front of House Team Member at Manchester Airport, to deliver exceptional food and outstanding customer service with a highly trained and motivated team.

The Great Northern Market concept at Manchester Airport includes a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all‑day grill, and a breakfast menu. The venue has approximately 470 covers and operates from 3am to 10pm.

The Role

In this role, you will work closely with the back‑of‑house team to deliver first‑class service, which includes full table service, assisted order & pay at table, kiosk and takeaway with a particular focus on hospitality and promoting sales.

Main Duties

• Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
• Maintaining a thorough knowledge of all food and beverage products available.
• Ensure that allocated tasks are completed effectively and handovers between colleagues are smooth.
• Escalate any customer feedback to the duty manager as necessary.
• Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
• Support the training and development of new and existing team members.
• Work collaboratively with back‑of‑house colleagues to deliver excellent customer service.

Requirements

We are looking for outgoing, self‑motivated and enthusiastic individuals who are flexible with shift patterns and willing to undertake a variety of duties, while providing an exceptional customer experience.

To Succeed In This Role, You’ll Have

• A good level of written and verbal communication skills and the ability to build relationships with colleagues and customers.
• The ability to follow processes and maintain service levels.
• A willingness to learn about health & safety and food/drink standard requirements.
• Familiarity with airport‑based hospitality (preferred but not essential)

Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you;

• Curious, passionate and resilient
• Responsible, hard‑working and keen to help others
• Willing to show up, be positive and have FUN!

Perks & Benefits

• Free meals while on duty at the site, from the 'Staff Duty Meal' options
• Tronc (tips and gratuities distribution system) via an elected troncmaster
• 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days
• NEST pension
• Wagestream (flexible pay access and multiple discount rewards at retailers)
• Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
• Access to our Employee Assistance Programme for health and well‑being support from day one
• Staff referral bonus scheme

Please Note

All successful candidates will be required to:

• Provide proof of their right to work in the UK.
• Hold an Airport Security ID Pass, which we will assist with. The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.

Equal Opportunities

At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation.

We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio‑economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.

Accessibility and Adjustments

ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.