Team Member

The Michael's Companies; Birmingham; On-site; GBP 15,000 - 25,000; Full time

Job summary

A retail company in Birmingham is looking for individuals to deliver exceptional customer service and assist in various store operations. Responsibilities include helping customers, maintaining store standards, and performing cash handling tasks. Ideal candidates will be aged 16 or older with retail or customer service experience. This position may require long periods of standing and some physical tasks like lifting and stock management. The role also involves adherence to safety standards and promoting a positive work culture.

Qualifications

• Must be at least sixteen (16) years or older.
• Experience in retail and/or customer service preferred.

Responsibilities

• Deliver friendly customer service and assist customers in finding products.
• Ensure fast and friendly checkout experience.
• Complete truck unloading and maintain store recovery standards.

Skills

Customer service

Retail experience

Problem-solving

Job description

Responsibilities

• Deliver friendly customer service, help customers shop our store, and find what they’re looking for. Ensure all customers receive a fast and friendly checkout experience.
• Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
• Help customers shop, locate products, and provide them with solutions.
• Provide a fast and friendly checkout experience; execute cash handling to standards.
• Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
• Educate customers on the Voice of Customer (VOC) survey.
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Participate in the truck unload, stocking, and planogram (POGs) processes.
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well‑merchandised and in‑stock store.
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
• Support shrink and safety programs.
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
• Cross trained in Custom Framing selling and production.

Other duties as assigned.

Preferred Qualifications

Preferred type of experience: Retail and/or customer service.

Physical Requirements

• Ability to remain standing for long periods of time.
• Ability to move throughout the store.
• Regular bending, lifting, carrying, reaching, and stretching.
• Lifting heavy boxes and accessing high shelves by ladder or similar equipment.

Work Environment: Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings.

Qualifications

• Must be at least sixteen (16) years or older.
• Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

Accommodation Statement

If you need help performing these essential functions of your job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

EEO Statement

Michaels is an Equal Opportunity Employer. We are committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at 1‑800‑642‑4235 (1800‑MICHAEL).