Team Manager - ICT Service Delivery

Career Choices Dewis Gyrfa Ltd; Stoke-on-Trent; On-site; GBP 54,000 - 58,000; Full time

Job summary

A local council in the UK is seeking a Team Manager for ICT Service Delivery. The role involves managing the corporate technology roadmap, leading the development and delivery of ICT services, and ensuring high-quality customer experiences. Responsibilities include strategic management, operational risk management, and staff resource management. The ideal candidate will have extensive experience in ICT service management and a proven track record in strategic project delivery. This is a full-time position with a competitive salary range.

Qualifications

• 5+ years of experience in ICT service management.
• Proven track record in managing strategic projects.
• Experience in budget management and financial oversight.

Responsibilities

• Lead the ICT Management Team to translate strategic vision into operational plans.
• Provide operational and strategic advice to senior management.
• Develop and maintain stakeholder relationships for service improvement.

Skills

Strategic Management

Effective Communication

Resource Management

Operational Risk Management

Service Delivery

Stakeholder Engagement

Education

Relevant Degree

Job description

£54,495.00 to £57,870.00 per year, £54495.00 - £57870.00 a year

Contract Type:

Contract

Hours:

Full time

Disability Confident:

No

Closing Date:

08/02/2026

About this job

Job Title: Team Manager ICT Service Delivery Directorate Resources Legal, Governance and Customer Services Section ICT and Digital.

Responsible to Head of ICT and Chief Digital Officer. Responsible for Service Delivery Team Grade Level 15. Job Purpose: To define and manage the corporate technology roadmap.

To lead the effective development and delivery ICT services, to manage operational risks effectively and proactively and to take a specialist lead as required.

To drive service and business transformation opportunities to achieve continued excellence and efficiency and improved customer service.

To innovate, develop and maintain the business through the use of ICT. To protect the council's electronic and physical ICT assets.

To lead and direct the development of core strategic systems across the council.

Key Duties / Responsibilities: Strategic Management

• To be a key member of the ICT Management Team in translating strategic vision and priorities into operational plans and monitor their progress on a regular basis.
• To identify exceptions and risks.
• To provide clear and timely operational and strategic advice, guidance and support to the Strategic Manager, Assistant Director, Elected Members and Executive Leadership Team, actively contributing to corporate policy and strategic decision making.
• To support the Strategic Manager in determining the best model of service delivery that delivers a high-quality customer experience.
• To support the development, implementation and evaluation of business plans, innovative ICT technologies, strategies, policies and procedures to deliver appropriate quality services to support the Councils core and statutory services.
• To implement the Councils budget strategy, ensuring budgets are well managed within Government controls, identifying and proposing methods of generating resources.
• To undertake large and complex procurements for ICT equipment, systems and services.

Performance

• To identify and deliver new commercial opportunities, income generation and efficiencies.
• To ensure that the council has sound business systems to inform its improvement activity.
• To ensure an effective customer focus and involvement with service design and delivery.

Resource Management

• To ensure all employees are developed and supported to enable them to reach required competencies to deliver services to both national and local standards.
• To ensure that staff working in the Service Delivery Team actively support services, management teams and partners in the delivery of service improvement across the council.
• To ensure that the staff within the Service Delivery Team are organised, receive appropriate learning, are informed, managed and motivated to deliver a high quality and cost-effective service.

Communications

• To develop and maintain appropriate relationships with diverse stakeholders including elected members, council officers and other external agencies and software suppliers.
• To provide analysis and reports to The Executive, Elected Members, senior management, external organisations and others as directed.
• To provide strategic systems advice to the Chief Executive and other senior managers or any other advice that might give rise to media attention and/or external scrutiny.

Culture

• To promote equal opportunities with our communities and staff through personal example, open commitment and clear action.
• To provide leadership and direction to staff in the delivery of an excellent Technology Team.
• To ensure the provision of a working environment that is open and supportive and encourages staff to do their best and develop their full potential.
• To promote a team culture of best practice and service improvement.
• Any other duties appropriate to the post.

Finance and Staffing Dimensions (if applicable):

Gross Revenue Budget: £1,750,000

Capital Budget: £6,500,000 (contributes to the management of)

Staff: 22 across a range of technology disciplines.