Team Manager - Heathrow

Burberry; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Job summary

A luxury retail brand in Hounslow seeks a passionate leader to drive store performance and elevate sales through effective coaching and support. You will inspire teamwork, ensure exceptional customer experiences, and uphold the brand’s values. The ideal candidate will have supervisory experience in retail, strong customer service skills, and knowledge of digital tools and POS systems. Join us to make a significant impact in a vibrant retail environment.

Qualifications

• 1-2 years prior supervisory or management experience in retail sales.
• Ability to handle customer complaints and after-sales issues effectively.
• Familiarity with digital tools and POS systems.

Responsibilities

• Inspire and lead the sales team to enhance skills and maximize results.
• Partner with the Store Manager to drive category performance.
• Deliver personalized and exceptional service to every client.
• Coach the team with real-time feedback and recognition.
• Support talent development and onboarding of new staff.
• Ensure operational excellence in store procedures.

Skills

Advanced knowledge of POS system

Handling complex customer service issues

Fluent and professional dialogue with clients and staff

Experience with Apple mobile devices

Supervisory or management experience in retail sales

Job description

Department: RETAIL OFFLINE

City: Hounslow

Location: GB

INTRODUCTION

JOB PURPOSE

Play a key role in driving store performance by partnering closely with the Store Manager to elevate category results and deliver an exceptional customer experience.
As a passionate leader, you will inspire and support the sales team, providing real-time coaching and feedback to achieve and exceed sales goals. You will champion the Burberry Experience and Behaviours, ensuring every client interaction reflects the brand’s excellence and values.

RESPONSIBILITIES

Inspire and lead the sales team to enhance selling skills, maximize results, and achieve sales goals.

Partner with the Store Manager to drive category performance through training and sell-through strategies.

Deliver the Burberry Experience, ensuring every client receives exceptional, personalized service.

Foster teamwork across sales, stock, and operations to guarantee smooth execution and client satisfaction.

Coach and motivate the team through real-time feedback and recognition to strengthen performance.

Support talent development and lead onboarding to integrate new joiners into Burberry’s culture.

Champion training sessions to reinforce service excellence and brand behaviours.

Lead by example and handle complex client situations with professionalism.

Act as keyholder when required, ensuring compliance with policies and procedures.

Embrace digital tools to enhance client communication and drive business results.

Promote a positive and inclusive workplace focused on collaboration and respect.

Ensure operational excellence in daily procedures, security, and POS management.

Contribute proactively to the store’s overall success and embody the Burberry brand values.

PERSONAL PROFILE

• Advanced knowledge of POS system
• Ability to handle complex customer service issues; (i.e. dissatisfied customers, complaints, returns, repairs & after-sales)
• Able to use a fluent and professional dialogue with clients and staffs
• Previous experience with Apple mobile devices and comfortable with the use of digital tools
• 1-2 years previous supervisory or management experience in retail sales

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.