Team Manager Billing Back Office

South West Water; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A utility company in Exeter is seeking a Team Manager for their Billing Back Office Team. You will lead a dynamic group of Customer Care Representatives, ensuring high standards of service and performance. Ideal candidates are proactive leaders with experience in customer service management. This role offers a competitive salary starting from £32,267 and generous benefits, fostering a culture of inclusion and excellence.

Benefits

Generous holiday allowance

Cycle to Work scheme

Free car parking

Discretionary bonus

Competitive pension plan

Access to employee assistance programs

Perkbox discounts

Qualifications

• Previous experience managing or leading a customer service or back-office team.
• Strong people management and coaching skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Lead and motivate a team of Customer Care Representatives to achieve performance targets.
• Manage daily workloads and ensure service quality standards.
• Provide coaching and feedback for continuous team development.

Skills

People management

Coaching

Communication

Data analysis

Attention to detail

Job description

At South West Water we believe that the strongest businesses are built on solid stable foundations - with a vision and a culture that gives them the freedom to change, improve and innovate.

We’re proud to be responsible forೂಲ providing reliable, efficient and high-quality drinking water and wastewater services for the beautiful South West area.

And we have huge ambitions.

Not only are we committed to reaching net‑zero by 2030 but we’ve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.

So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.

We’re looking for a Team Manager to join our Billing Back Office Team on a 12‑month fixed‑term contract based in Exeter.

With a starting salary from 32,267 plus benefits this is an excellent opportunity to lead and support our Customer Care Representatives (CCRs) in delivering a first‑class customer experience.

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About the Role

As a Team Manager you’ll play a key part in driving performance, supporting team development and ensuring high standards of service within our Billing Back Office Team. You’ll manage day‑to‑day operations, monitor service levels and create an environment where your team can thrive and deliver outstanding results for our customers.

This is a fast‑paced and rewarding role where you’ll have the opportunity to make a real difference in how we deliver for our customers.

What you’ll be doing

• Lead, motivate and develop a team of Customer Care Representatives (CCRs) to achieve individual and team performance targets.
• Manage daily workloads and ensure service levels and quality standards are consistently met.
• Provide coaching, feedback and performance reviews to support continuous development.
• Handle escalated queries and complex billing cases ensuring timely and effective resolution.
• Identify process improvements to enhance efficiency and the overall customer experience.
• Collaborate with other departments to ensure smooth communication and operational success.
• Monitor and report on team performance, identifying trends and opportunities for improvement.

About You

• You’ll be a confident and proactive people leader passionate about delivering great warnings Tdone ask;.
• We're looking for someone who:
• Has previous experience managing or leading a customer service or back‑office team.
• Possesses strong people management, coaching and communication skills.
• Is highly organized with excellent attention to detail.
• Can analyse data and use insights to drive performance improvements.
• Thrives in a fast‑paced change‑driven environment.
• Demonstrates a positive attitude andBDD a focus on solutions.
• Experience in billing utilities or a similar industry would be advantageous but not essential.

What We Offer

• At South West Water we don’t do the same job, but we each get out of bed in the morning knowing that every day is a chance to make incredible things happen for our people’s hard work and commitment.
• Generous holiday allowance plus bank holidays.
• Buy or sell annual leave to offer you extra flexibility.
• Buy a bike and safety equipment tax‑free through our Cycle to Work scheme.
• We offer free car parking at the majority of our sites.
• Take up to 26 weeks additional maternity leave.
• Share your parental leave and split your time off to care for your child how you choose.
• Invest in Pennon Group Plc through our employee share schemes.
• We support our people by offering a free confidential Employee Assistance Programme.
• Look after your wellbeing with our Champion Health support platform.
• Enjoy free eye tests and discounts on frames and lenses at Specsavers.
• Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more through Perkbox.
• A range of group discounts: The Dell Advantage Programme, Virgin Media Affinity Scheme, Vodafone Advantage and more.
• A discretionary Bonus.
• Competitive Contributory Pension.

How to ApplySchool

If you’re ready to take the next step in your career and lead a team committed to delivering outstanding service we’d love to hear from you.

Apply now and join us in providing a first‑class experience for our customers every day.

Closing date: 20th November 2025

Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values

• Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.
• Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.
• Be the Future - Embrace change, drive progress, own the challenge.

Required Experience: Manager

Key Skills Business Intelligence, Bidding, Accounts Assistant Credit Control, Account Development, Content Development, Lab Testing

Employment Type : Full Time

Experience: years

Vacancy: 1