Team Manager

Boux; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

A retail company based in Cardiff is looking for a Team Manager to lead their store team. You will maximise sales, support recruitment and training, and ensure exceptional customer service. The perfect candidate should have proven retail management experience and the ability to inspire their team. This role offers a competitive salary, fun working environment with social events, and generous discounts across various brands.

Benefits

Competitive salary

Generous holiday entitlement

Regular social events

Generous discounts

Qualifications

• Proven experience within retail management, at supervisor level or above.
• Ability to motivate the team and utilise their different qualities.
• Experience in a fast-paced environment and delivering exceptional customer service.

Responsibilities

• Maximise sales through excellent service.
• Support the Store Manager with team recruitment and development.
• Coach colleagues to deliver the Boux Avenue Shopping experience.

Skills

Retail management

Customer service

Team motivation

Communication skills

Multi-tasking

Job description

What will your duties be

as a Team Manager?

• Maximise sales, through the delivery of excellent selling & service
• Support the Store Manager to recruit, develop & motivate the team using effective management skills & behaviours
• Display a passion in the brand by being an ambassador for the brand & inspire others within the team to deliver the same
• Follow up and maintain all management controls that are in place including; stock, security, admin, cost control, H&S and shrinkage at all time
• Introduce new promotions, Loyalty scheme and bra fit enthusiastically to colleagues and customers
• Give effective and timely feedback to colleagues on achievement of goals, targets and objectives and ensure colleagues are aware of forthcoming expectations in terms of goals, targets and objectives
• Demonstrate and establish the highest levels of customer service by coaching colleagues to deliver the Boux Avenue Shopping experience consistently
• Support the Store Manager to drive and deliver Balanced Score Card objectives

What are we looking for in you?

• Proven experience within retail management - supervisor level or above
• Passion, enthusiasm for the Boux brand and the ability to become an ambassador for the brand & inspire others within the team to deliver the same
• Experience within a fast-paced multi-tasking environment
• Experience delivering exceptional customer service
• Ability to motivate the team and utilise their different qualities to enhance the overall effectiveness of the team
• Ability to effectively schedule and overcome obstacles and adjust plans as necessary, ensuring the right people are in the right place at the right time
• Ability to react quickly to change and implement it positively
• Clear strong communication skills

Are there any benefits?

In return you will be offered a competitive salary, generous holiday entitlement, fun working environment with regular social events and generous discounts across Boux Avenue, Ryman and Robert Dyas brands.