Team Leader Visitors Services

Sodexo Ltd; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading service provider in the United Kingdom is seeking a Team Leader for Visitor Services to oversee a multidisciplinary team and ensure operational excellence in a healthcare setting. Key responsibilities include managing front-of-house operations, cash handling, and staff development. The ideal candidate will have strong leadership skills and experience in customer service. This position offers competitive pay and opportunities for personal and professional development, along with a supportive work environment.

Benefits

Ongoing training and development opportunities

Employee Assistance Programme

Free health and wellbeing app

Cycle to Work scheme

Flexible working hours

Qualifications

• Proven experience in a supervisory or team leader role.
• Engagement in customer service or facilities management.
• Confidence with reporting tools and performance metrics.

Responsibilities

• Lead, train, and motivate a multidisciplinary team.
• Oversee front-of-house operations for visitor services.
• Manage cash handling and financial governance.

Skills

Supervisory experience

Excellent communication

Strong organization skills

Leadership skills

Cash handling

Ability to manage priorities

Tools

Microsoft Office

Digital reporting platforms

Job description

Team Leader – Visitor Services

Location: [Insert NHS Trust Name]

Pay: £13.36 per hour

Hours: 37.5 hours per week (5 over 7 shift pattern)

Employer: Sodexo – working in partnership with the NHS

Make a difference every day – join our team at the heart of patient experience.

Are you an experienced people leader who thrives in a busy, customer-focused environment?

Do you take pride in creating a welcoming, safe, and efficient space for patients, visitors, and staff?

We are seeking a Team Leader – Visitor Services to provide leadership and operational oversight for a hybrid service within an Acute NHS Trust. This is an exciting opportunity to bring together Reception Services, Car Parking, General Office, and Helpdesk functions into one cohesive, high‑performing team.

What you’ll do:

As Team Leader, you’ll ensure excellence and consistency across all aspects of Visitor Services, supporting Sodexo and NHS Trust values of compassion, safety, and service quality. You’ll:

• Lead, train, and motivate a multidisciplinary team covering reception, parking, and general office services.
• Oversee front‑of‑house operations, ensuring every visitor receives a professional and welcoming experience.
• Supervise car parking operations, including attendants, patrols, and PCN processes.
• Manage cash handling, reimbursements, and financial governance in line with NHS and Sodexo procedures.
• Maintain accurate reporting and data transparency to the Trust.
• Monitor SLAs, drive continuous improvement, and ensure service excellence.
• Support and develop staff through appraisals, training, and regular communication.
• Promote a Zero Harm mindset, ensuring health and safety compliance at all times.

What we’re looking for:

Essential:

• Proven experience in a supervisory or team leader role within a customer service or facilities management environment.
• Excellent communication, organisation, and leadership skills.
• Strong understanding of cash handling, confidentiality, and administrative processes.
• Ability to manage multiple priorities in a fast‑paced setting.
• Confidence working with reporting tools, SLAs, and performance metrics.

Desirable:

• Experience working within the NHS or healthcare sector.
• Knowledge of parking management systems, access control, and PCN processes.
• Proficiency in Microsoft Office and digital reporting platforms.

What you’ll get in return:

• Competitive hourly rate of £13.36
• 37.5 hours per week, 5 over 7 days
• Ongoing training and development opportunities
• The chance to make a tangible impact on the patient and visitor experience
• A supportive, inclusive working environment that celebrates teamwork and growth

What we offer:

• Mental health and wellbeing resources
• Employee Assistance Programme (including financial/legal advice & personal support)
• Free health & wellbeing app with 24/7 virtual GP access
• Discounts on high street brands for you and your family
• Salary finance tools and financial wellbeing resources
• Retirement savings plan and life insurance
• Full training and protective uniform provided.
• Opportunities to gain experience through learning and development.
• Cycle to Work scheme & volunteering opportunities.
• Flexible working and a dynamic team environment
• Competitive pay

Ready to be part of something greater? Apply now and bring your energy, purpose, and passion to Sodexo.

We may close this advert early if we receive a high number of applications — so don’t wait!