Team Leader - Supported Housing Admin

Livewest; Plymouth; On-site; GBP 28,000 - 32,000; Full time

Job summary

A housing association in Plymouth seeks a Team Leader – Admin Supported Housing for Young People to oversee administrative operations, support staff, and enhance service delivery. This full-time role offers an opportunity to make a meaningful impact in young people's lives while ensuring efficient operations. The successful candidate will have strong leadership skills and extensive administrative experience, ideally in housing or social care settings.

Benefits

Generous Annual Leave

Pension Contributions

Health Care Cash Plan

Learning and Development Opportunities

Family Support Policies

Wellbeing Support

Cycle to Work Scheme

Volunteering Days

Qualifications

• Experience supervising, coaching, and motivating staff.
• Proven experience providing confidential administrative support at a senior level.
• Knowledge of office procedures to support efficient operations.

Responsibilities

• Oversee daily administrative operations for service delivery.
• Supervise and coach Customer Service Officers.
• Develop and improve administrative systems and procedures.

Skills

Confidential administrative support

Communication skills

Team leadership

IT proficiency

Customer-focused approach

Education

NVQ Level 3 or equivalent

Tools

Microsoft Office

Databases

Job description

About The Role

Are you an experienced administrator ready for a rewarding challenge? Be part of a team that empowers young people to build brighter, independent futures.

We are looking for a passionate and organised Team Leader – Admin Supported Housing Young People to lead our administrative operations across our young people services. This is a fantastic opportunity to make a real difference in the lives of young people while developing your leadership skills in a dynamic and purpose-driven environment.

This role is perfect for someone who understands the unique needs of young people and is comfortable working in a service environment, including occasionally covering reception at our foyers.

Key Responsibilities

• Oversee daily administrative operations to ensure smooth service delivery.
• Supervise, coach, and support Customer Service Officers, promoting wellbeing and development.
• Allocate workloads, set priorities, and monitor deadlines for efficiency.
• Develop and improve administrative systems and procedures.
• Maintain accurate records, reports, and filing systems.
• Organise meetings and events, including agendas, minutes, and follow-ups.
• Communicate effectively with colleagues, residents, and external stakeholders.
• Prepare reports and submit management information (e.g., quarterly returns).
• Monitor budgets, process expenditures, and support financial reporting.
• Ensure compliance with safeguarding, GDPR, health & safety, and regulatory standards.
• Provide confidential support to Service Leads and managers.

Why Join LiveWest?

At LiveWest, we believe in creating a home for everyone. You will be part of a supportive, forward-thinking organisation that values collaboration, innovation, and continuous improvement. We are committed to empowering our teams and delivering services that truly make a difference. In this role, you will not only lead but inspire, helping young people take steps toward independence and brighter futures.

This role is being offered on a full time, permanent basis working 37 hours per week. Bandwith hours are 8am to 6pm.

Location and Arrangement

Location: Ideally based at one of our schemes in Plymouth, Torbay, or Bristol Foyer, where you’ll line manage our Customer Service Officers. We’re happy to discuss alternative arrangements with the right candidate, including a main office base.

For further information about this role, please view our candidate information pack.

We are committed to safeguarding and promoting the welfare of vulnerable groups. Appointment to this role is subject to a satisfactory enhanced DBS check.

About The Candidate

To be successful in your application for the role of Team Leader – Admin Supported Housing Young People, you will have the essential skills and experience for a level2 role and the following role specific skills and experience:

• Proven experience providing confidential administrative support at a senior level.
• Excellent communication, presentation, and interpersonal skills, with the ability to engage at all levels.
• Experience supervising, coaching, and motivating staff, with strong team leadership skills.
• High level of IT proficiency, including advanced Microsoft Office (Word, Excel, Outlook, PowerPoint) and database/spreadsheet use.
• Knowledge of office procedures, systems, and equipment to support efficient operations.
• Positive, customer-focused approach, with the ability to influence change and continuously improve processes.
• NVQ Level 3 or equivalent in a relevant field or willingness to work towards it.
• Desirable: Experience working in housing, social care, or supported accommodation settings.
• Desirable: IT knowledge, including Visio and specialist databases.
• Desirable: Experience preparing for audits, inspections, or regulatory reviews.

Please note: This role is not eligible for visa sponsorship. Applicants must have the right to work in the UK for the full duration of the role without requiring sponsorship.

About The Company

Our Reward and Benefits:

• Generous Annual Leave: Start with 26 days, plus bank holidays, increasing to 30 days with length of service - and the option to purchase up to 5 extra days (pro rated for part time roles).
• Pension Contributions: Enjoy up to 9% employer contributions with our Defined Contribution scheme.
• Health Benefits and Perks: Access to a health care cash plan (worth up to £1,100 annually), virtual GP services, discounted gym memberships, and retail discounts including access to a Blue Light Card.
• Learning and Development: Ongoing personal and professional growth opportunities.
• Family Support: Policies designed to help balance work and family life, including a new child payment.
• Wellbeing Matters: Mental health support, enhanced sick pay, wellness campaigns, and free flu jabs.
• Smarter Travel: Cycle to Work and Car Benefit schemes.
• Giving Back: Up to four paid volunteering days a year.

About Us:

At LiveWest, we are united by a shared mission: to create a home for everyone. Each of us takes pride in playing our part in achieving this goal. Our values guide everything we do - from how we work together to how we deliver exceptional services to our customers. Collaboration is at the heart of LiveWest, and we believe that we achieve more when we deliver together. We are one of the largest employers in the South West, with a team of 1,800 colleagues providing services to 80,000 customers.

We are committed to supporting our colleagues, giving them the autonomy and encouragement they need to thrive. Together, we are building brighter futures for everyone. Inclusion at LiveWest: we are committed to fostering an inclusive and diverse workplace where everyone feels valued, respected, and empowered. We are dedicated to supporting all colleagues and ensuring that our workplace is welcoming and accessible to all. We welcome individuals of all backgrounds and experiences to join our team. LiveWest is committed to equal opportunity and actively works to promote diversity at all levels. You can read more about Inclusion at LiveWest by visiting our website.