Team Leader - Secondment

The Ardonagh Group; Colchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading insurance company in Colchester is seeking a Team Leader to manage a team of Customer Service Executives for a period of up to 12 months. The successful candidate will be responsible for motivating the team, ensuring excellent customer service, and meeting key performance indicators. Ideal candidates will possess experience in people management and the insurance industry. The role offers various benefits including 26 days holiday and support for personal development.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunity for career progression

Gain ACII qualification

Pensions scheme

24-hour support for wellbeing

1 paid volunteering day

Spotlight Awards recognition

Qualifications

• Experience in a contact centre environment is beneficial.
• Insurance experience would be advantageous.
• Experience of working within a regulated financial services environment.

Responsibilities

• Lead, motivate and support the team to deliver business KPI’s.
• Support the department in meeting all quality and regulatory standards.
• Proactively coach and develop team capabilities.

Skills

Experience in meeting financial, operational, service and quality KPI’s

Ability to lead by example

People management skills

Technical expertise in the Insurance Industry

IT Skills: Microsoft Outlook, Word, Excel, Power Point

Education

No specific degree required but ACII qualification is advantageous

Job description

Do you have experience within acontact centre environment? Are you looking for the opportunity to take your next step on the career ladder with us?

We’re looking for a talented Team Leader to join us in our Colchester office on a secondment for up to 12 months. You will use your knowledge and experience of theInsurance Industry to have direct responsibility for a team of Customer Service Executives. You will effectively manage your team to deliver excellent customer service and support them by conducting regular 1-2-1’s, coaching and development. You will ensure the team’s day-to-day servicing and administration of client insurance requirements is completed in a timely, technically accurate and cost-effective manner.

Want to know more? What does the role of a Team Leader here involve?

• Lead, motivate and support your team in the delivery of required business KPI’s.

• Support the department in meeting all quality and regulatory standards.

• Proactively coach and develop your team to increase overall capability through using your specialist knowledge and experience.

• Provide technical expertise and support to both internal and external stakeholders.

• Creating an engaging and supportive environment that encourages your team to meet their full potential.

• Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within your team.

What are we looking for in our nextTeam Leader?

• Experience of meeting financial, operational, service and quality KPI’s.

• An individual who can lead by example and is a role model to others.

• Experience in people management, including motivation, coaching, development, and performance management is desirable.

• Insurance experience would be advantageous.

• Experience of working within a regulated financial services environment.

• IT Skills: Microsoft Outlook, Word, Excel, Power Point.

In return you will be welcomed and supported by our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of the other benefits are:

• Holiday entitlement of 26 days plus bank holidays.

• Opportunity to progress your career across the entire Ardonagh family.

• Gain ACII qualification to boost your knowledge and career prospects.

• Pensions scheme for when you feel it’s time to retire.

• 24-hour support for physical and mental wellbeing.

• 1 days paid volunteering day to give back to our communities.

• The Spotlight Awards, where we shine a light on the brightest talent across our group.

So, what are you waiting for? Apply today and one of our team will be in touch.

For more information, reach out to the relevant senior leader for the area for a conversation or to request a full job description.

#AIB

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received.

Note to recruiters and employment agencies: We will not pay for unsolicited CVs from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific opening.

Click here here to see our standard benefits page