Team Leader - Nottingham

HM Courts & Tribunals Service (HMCTS); Derby; Hybrid; GBP 29,000 - 32,000; Full time

Job summary

A government agency is seeking a Team Leader for its operations in Nottingham. The role involves leading and motivating a team to deliver excellent customer service and meet performance targets. Candidates should have experience in administrative roles and strong communication skills. The successful applicant will benefit from a hybrid working arrangement and access to a range of employee benefits.

Benefits

Annual leave increasing to 30 days after five years

Flexible working arrangements

Training and development opportunities

Qualifications

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Responsibilities

• Lead your team and ensure prioritisation and organisation of work.
• Contribute to operational, performance and service standard targets.
• Monitor and analyse performance areas and trends, and recommend improvements.

Skills

Team motivation

Customer service

IT proficiency

Communication skills

Organisational skills

Job description

Overview

Salary £29,303 - £31,061. Working Pattern Full Time, Part Time, Flexible Working. Location Nottingham. Region East Midlands. Closing Date 26-Sep-2025. Post Type Permanent. Civil Service Grade EO. Number of jobs available 1. Job ID 9810.

About Us

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, w people and businesses access potentially life-changing justice. Were looking for individuals who are committed to public service and making a difference in peoples lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

Your role

Leading your team, youll focus on the teams area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the teams overall wellbeing and can motivate your team to succeed.

You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.

This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. Were committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

Your Skills and Experience

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focused environment.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills.

Please refer to the job description attachment for more information.

Further Details

New recruits to the Civil Service joining MoJ are expected to join at the band minimum.

These operational roles are customer facing, requiring successful applicants to be office based to provide HMCTS services to the public. Standard full time working hours are 37 hours per week. HMCTS welcomes part-time, flexible and job-sharing working patterns, subject to business needs and agreed prior to appointment. All applications for part-time, flexible and job-sharing working patterns will be considered in accordance with the MoJ Flexible Working policy. Applications for part-time working would be considered however due to the nature of the role the minimum hours would be 30 hours per week.

Skilled Worker Visa: From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you are applying for a Skilled Worker Visa for the first time. The Department cannot sponsor you unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during vetting checks and eligibility will be assessed in accordance with immigration rules. If you do not meet the new eligibility criteria for sponsorship, you will need to consider your right to work in the UK in light of these changes. The Department will continue to comply with UK Immigration Rules. You can read more about Skilled Worker visas and eligibility criteria.

Location: This post will be based at Nottingham County Court, Canal Street, Nottingham, NG1 7EJ.

Working arrangements

The MoJ offers Hybrid Working arrangements where feasible. This is a flexible, non-contractual arrangement that blends working from base location, MoJ sites and/or from home. All employees will be expected to spend a minimum of 60% of their working time in an office, subject to local estate capacity. Some roles may not be suitable for Hybrid Working. Arrangements will be discussed and agreed with the successful candidate(s) and reviewed regularly.

For nationally advertised roles, successful candidates will be appointed to the nearest viable office to their home postcode and on its pay scale. For current MoJ employees, base location may change to the nearest viable office. Civil Service reform changes may apply to terms and conditions for new joiners. MoJ terms may vary for specialists and redeployment arrangements.

Benefits

The MoJ offers a range of benefits, including annual leave (25 days on appointment, increasing to 30 days after five years), flexible benefits, training and development, and access to employee networks. Other related policies on family leave, childcare support, and right to work are provided where appropriate.

Additional information

Budgeted interviews and assessments follow standard Civil Service processes. Details about nationality requirements and eligibility are provided in the job posting. A reserve list may be held for up to 12 months. For assistance, please contact MoJ or HMPPS with the provided reference 9810. A Job Description attachment is available.