Team Leader / Duty Manager

Focus Hotels Management Limited; Northern Ireland; On-site; GBP 25,000 - 30,000; Full time

Job summary

A hospitality management company in Northern Ireland is seeking a Team Leader to support daily operations at the Kaboodle @Holiday Inn Express Derry. The ideal candidate will have supervisory experience and possess strong communication and people skills. Responsibilities include supervising team activities, serving guests, and ensuring prompt resolution of complaints. This role offers competitive pay, flexible hours, and opportunities for growth. Join a vibrant team where hospitality and fun go hand in hand.

Benefits

Competitive pay with tips

Flexible working hours

Staff discounts on food, drinks, and entertainment

Worldwide discount on IHG hotel rooms

Qualifications

• Supervisory experience or strong team member ready for more responsibility.
• Availability for evenings, weekends, and holidays.
• Genuine interest in providing hospitality.

Responsibilities

• Supervise operations and food service activities.
• Serve food and drinks while ensuring excellent customer service.
• Deal with guest complaints promptly.

Skills

Supervisory experience

Great communication skills

Good people skills

Confidence with systems and taking payments

Ability to work under pressure

Job description

Overview

We are currently looking for exceptional people to join our team and have a great opportunity for a Team Leader.

As a Team Leader you will be expected to support the Assistant Manager with the day-to-day operation throughout the Kaboodle @Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.

Responsibilities

• To supervise and assist in all operations from the activities, food service and bar operations.
• To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
• To be familiar with the day to day business, so that you can prepare the team and be ready for action
• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality
• To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times
• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times
• Training and motivating team members.
• Ensuring all cash, charge, float and till procedures are carried out correctly.
• Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
• Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
• Support the Assistant Manager in encouraging and developing the food and beverage team.

What we are looking for

• Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility
• Great communication skills so you can chat to our guests and of course the team
• Availability to work evenings, weekends, and holidays.
• The ability to recognise what our customers want and need and be able to provide it.
• Good people skills – to work well in a team - we want work to be fun for all our employees
• Have a genuine interest in providing hospitality to our customers
• Confidence with systems and taking payments
• To be able to work well under pressure at times and multitask in a fast-paced environment
• Ensure prompt resolution of customer complaints

What we offer

• Competitive pay with the opportunity for tips.
• Flexible working hours to suit your schedule.
• A fun, vibrant work environment in a leading entertainment venue.
• Opportunities for progression within the company.
• Staff discounts on food, drinks, and entertainment.
• Worldwide discount on IHG hotel rooms, for you, friends and family

If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!