Team Leader (Bury St Edmunds)

Seetec Business Technology Centre; Bury St Edmunds; On-site; GBP 35,000 - 38,000; Full time

Job summary

A leading employability services provider in Bury St Edmunds is seeking a Team Leader to drive team performance and deliver exceptional client outcomes. The successful candidate will inspire and manage a team of Employment Specialists, ensuring quality and compliance in service delivery. Offering a competitive salary of £35,300 to £37,300 per annum, alongside generous benefits including 25 days of annual leave, health insurance, and a pension scheme.

Benefits

25 days annual leave + Bank Holidays

Health Insurance Allowance

Company Pension Scheme - 5% Employee contribution

Qualifications

• Proven experience in team leadership within employment services.
• Strong understanding of performance management frameworks.
• Excellent communication and motivational skills.

Responsibilities

• Lead and coach teams to achieve performance targets.
• Manage budgets and deliver results within financial parameters.
• Drive a high-performance culture aligned with organisational values.

Skills

Leadership experience

Understanding of local labour market

Communication

Coaching skills

Budget management

Education

GCSE in English and Maths

Tools

Microsoft Office 365

Microsoft Teams

Job description

Overview

Are you a dynamic leader with a passion for empowering teams and driving performance? We're looking for a Team Leader to join our team and play a pivotal role in delivering exceptional outcomes for our clients.

As the Team Leader, you'll support the Head of Programme to inspire, motivate, and lead a team of Employment Specialists. You'll be instrumental in embedding a high-performance culture that aligns with our organisation's vision and values.

Your leadership will ensure the successful execution of contractual delivery, maintaining the highest standards of quality, compliance, and budget management. You'll foster a collaborative and accountable environment where your team can thrive and consistently exceed expectations.

Our ideal candidate would have proven experience in team leadership within employment services or a related sector. A strong understanding of performance management and compliance frameworks. Be an excellent communication, coaching, and motivational skills. Have the ability to manage budgets and deliver results within financial parameters. Be passionate about making a difference and leading with integrity.

Be proud to help our communities build back better, to ensure no one is left behind.

In return for your dedication, knowledge, and commitment, we're offering a competitive salary range £35,300 to £37,300 p.a. (dependent on experience) with these great benefits:

• 25 days annual leave + Bank Holidays + Birthday Day off (with the opportunity to buy additional days)
• 2 Volunteer Days
• Company Pension Scheme - 5% Employee 5% Employer
• Health Insurance Allowance
• Employer Paid Healthcare Cash Plan, incl. 3 x salary life assurance
• Annual Pay Review
• Enhanced Maternity/Adoption and Paternity Pay Arrangements
• Free access to BenefitHub - an online portal with access to a wide range of retail discounts, Life Assurance, Cycle to Work Scheme, Tax Saver Commuter Tickets
• Refer a Friend Scheme

Interested? There's an easy to apply route below to upload your CV!
If you need any further information, talk to our experienced Internal Recruitment Team on 01702 208282.

Seetec Group is an employee-owned organisation and we continually pride ourselves on our sense of community, both in the incredible work we do throughout UK and Ireland, and internally with our Employee Owners. People are at the front, centre and heart of every service we provide and each decision we make.

What it means to be employee-owned.

What our people say.

Location: Bury St Edmunds
Hours: 37 hours a week. Monday to Thursday 8.30 am to 5pm, Friday 8.30 am to 4.30pm
Closing Date: 18 September 2025

Key Responsibilities

• Meet, and strive to exceed, personal and Team performance targets (Key Performance Indicators).
• Lead, inspire, motivate and coach team(s) to achieve team and individual targets.
• Work collaboratively with your manager and support functions to support customer progression and achieve the best outcomes for customers.
• Drive a high-performance culture in line with Pluss' vision and values.
• Facilitate high frequency engagement activities with the team you are leading, via huddles, reviews, team meetings, 1:1 performance reviews and regular caseload reviews.
• Attend relevant meetings, to promote programme awareness and encourage appropriate referrals.
• Deliver a positive experience to all customers, ensuring they positively engage with the service(s).
• Ensure the scheme(s) has a range of progressive activities and techniques, consistently deployed, for customers to benefit from.
• Ensure all required contractual service standards are achieved by the team and take appropriate actions to address any under-performance
• Ensure all agreed appropriate checks and controls are adhered to thus assuring quality standards are achieved.
• Utlilise continuous improvement techniques/strategies to support the enhancement of the service for all stakeholders.
• Fully understand the regional labour market, including identification of emerging sectors and opportunities for the customer base to benefit from.
• Develop relationships with key stakeholders to maximise job opportunities, i.e. federation of small businesses, chamber of commerce, JCP partnership managers
• Ensure all relevant evidence requirements are met to verify job starts.
• Undertake direct marketing to employers using digital media e.g. email, LinkedIn, Facebook, Twitter etc.
• Deputise for the manager at internal and external meetings, and other events as required.
• Where required, provide appropriate training/guidance to team members to help them master digital technologies.
• Responsibility to ensure hard copy and system-held customer records are maintained to the required compliance and quality standards.
• Develop an understanding of specialist signposting services in the local area/region, building knowledge in areas such as specific disabilities, housing, benefits etc. Knowledge to be applied where appropriate during caseload management.
• To manage allocated budget, ensuring spend is approved in line with delegated authority levels.

Skills and Experience

Essential

• Previous leadership/management experience
• A good working knowledge of the local labour market in the advertised geographical locations
• GCSE or equivalent in English and Maths at Grade C or above
• Fully IT literate in using a range of Microsoft Office programmes to include 365 products and modern digital technologies, i.e. Microsoft Teams
• Experience of working in a target driven environment.
• Experience of delivering services to meet contractual and quality standards

Desirable

• Knowledge of the employability industry and/or Knowledge of the recruitment industry
• Understanding of Supported employment Opportunities and associated frameworks (IPS/SEQF)
• Experience of working with people in advice & guidance' environments
• Full driving license to enable deployment across a specified geographical area (region), when required

Additional Information

SEETEC is one of the UK's leading providers of employability and health services, supporting thousands of people to move into employment each year. Committed to empowering people to better their lives, Seetec supports individuals from all walks of life to enter and progress in the world of work. We create and source jobs and opportunities, and by focusing on people's strengths we raise aspirations and help them overcome their barriers to work and develop the skills that employers are looking for. Together, we open up a world of opportunity to individuals and organisations, supporting them with their aspirations today so they can thrive in the future.

Seetec is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.

Dependent on the role applying to you may be required to process a Disclosure and Barring Service (DBS/DS) check. Seetec support the recruitment of ex- offenders and will not discriminate in any way. Our full policy statement of Ex-Offenders can be found on our website under About us

Seetec is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.