Team Leader

Iceland; Reading; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading retail company in Reading is looking for a committed Team Leader. This role involves working as a Retail Assistant while managing shifts and focusing on maximizing customer satisfaction. The ideal candidate will engage and develop their team while ensuring operational excellence. Benefits include a 15% discount in all stores, 28 days of holiday, and clear career pathways for progression. If you are enthusiastic and passionate about retail, apply now to start your journey!

Benefits

15% discount

28 days holiday

Christmas vouchers

Refer a Friend scheme

Healthcare plan option

Support for financial and emotional well-being

Qualifications

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks.
• Plans and organizes the shift, using every member of the team.

Responsibilities

• Maximize profit by ensuring great product availability.
• Engage and develop team members to create an inclusive culture.
• Follow cash handling and security procedures diligently.

Skills

Retail management experience

Effective communication

Planning and organizing

Feedback provision

Hands-on management

Job description

Description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Team Leader to join our growing business.

As Team Leader you will work as a Retail Assistant and receive a £2 per hour supplement for the time that you manage shifts.

Key responsibilities include :

Maximise profit :

• Have a clear focus on delivering great availability for your customers.
• Play an active role in your store to “sell a £1 & save a £1” to help drive sales.
• Deliver on all agreed actions set for you by your line manager.

Engage, develop & retain great people :

• Proactively support and work with the Talking Shop Rep in your store.
• Support team engagement in your store.
• Play a part in creating an inclusive culture where everyone can be their best.
• Take a proactive approach to personal development and share your own knowledge to support up‑skilling the team.

Doing the right processes and doing them right :

• Complete any actions set for you by your line manager on the back of the daily floor walk focusing on what the customer sees.
• A positive approach to service, both in store and at the doorstep always aiming to be the best place to shop.
• Follow and implement all cash handling and security policies & processes.
• Play your part in providing the best digital service through implementing all “One Best Way” processes.

Leadership :

• Love your customers by being approachable.
• Look after our own by being respectful.
• Work together by being enthusiastic.
• Hate waste by taking action.
• Care about the business and our people by being considerate.

Required skills & experience :

• Experience in a retail management or supervisory role ideal but not essential.
• Communicates effectively with every colleague to deliver store tasks first time, every time.
• Plans and organises the shift, using every member of the team.
• Provides balanced feedback when needed to improve the performance of every colleague.
• Sets the pace of the team, when on shift, by being hands on to deliver a great store.

What We Offer :

• 15% discount in all Iceland and The Food Warehouse stores.
• 28 days holiday (including Bank Holidays).
• Christmas vouchers – increasing with length of service.
• Refer a Friend scheme.
• Christmas saving schemes.
• Long service awards.
• Option to join a healthcare plan.
• Grocery Aid for free and confidential financial, emotional and practical support.
• Clear career pathways with opportunities for development and progression.
• A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!