Team Leader

Sportswift Ltd; Horsham; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading retailer in greetings cards and gifts is seeking a Team Leader for their store in Horsham, UK. The ideal candidate will support the Store Manager and lead the team to ensure excellent customer experiences. Responsibilities include driving store performance, fostering a positive environment, and supporting team development. Benefits include a generous discount, pension scheme, and various wellness programs.

Benefits

Pension

15% discount in-store and online

Financial Wellbeing Support

Discounted gym membership

Employee Assistance Programme

Qualifications

• Positive, proactive leadership skills that inspire others.
• Curious nature with a desire for continuous learning.
• Ability to create an inclusive team environment through effective communication.

Responsibilities

• Lead the store in the day-to-day operations and oversee team performance.
• Create great customer experiences and drive commercial success.
• Promote a positive team vibe and develop skills for team members.

Skills

Leadership skills

Curiosity and willingness to learn

Inclusive communication

Flexibility and adaptability

Fairness and openness to feedback

Empathy and team support

Job description

We're on the lookout for a friendly and upbeat Team Leader to bring energy, positivity, and great vibes to our store! In this role, you'll be right at the heart of it, supporting your Store Manager, keeping the team motivated, and making sure every customer leaves with exactly what they came in for (and a smile to go with it). When your Store Manager's away, you'll step up and keep things running smoothly with confidence and care.

Responsibilities

You'll play a key role in the day‑to‑day running of the store – creating great customer experiences and driving commercial success. You'll lead by example, showing what great service looks like and bringing the CardFactory Way to life. Along the way, you'll help others grow while continuing to build your own skills. With your energy and commercial know‑how, you'll drive store initiatives, keep communication flowing, and create a positive, inclusive vibe. By keeping an eye on the numbers, you'll help make sure everything's running smoothly and the team is thriving.

Qualifications

• Good leadership skills people want to follow – positive, proactive, and full of energy.
• You're curious by nature, always learning, and eager to see the bigger picture.
• You make space for everyone’s voice, listen with intent, and help build a team where people feel they belong.
• Step up, stay flexible, and set the tone by getting things done.
• You're fair, open to feedback, and thoughtful in how you make decisions.
• You genuinely care about people, support growth, and help create a positive team vibe.

Benefits

Card Factory is the UK's leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5‑year business strategy, including our vision of becoming a true Omni‑channel retailer. This strategy sees significant investment into our colleagues across the business, creating multiple opportunities to join a fast‑paced environment and be part of our exciting journey.

• Pension
• 15% Card Factory colleague discount in‑store and online
• Save As You Earn scheme
• Financial Wellbeing Support & Financial Education Tools & Salary Advance
• Seasonal incentive schemes
• Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
• Discounted gym membership, mobile phone contracts, and car leasing
• Discounts across 100's of UK retailers
• Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
• Enhanced Maternity, Paternity, and Adoption leave