Team Leader

The Perfume Shop; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading perfume retailer in Greater London is looking for an enthusiastic Team Leader. In this role, you will motivate your team, support store operations, and ensure exceptional customer service. If you have experience in leadership or are an experienced sales advisor ready for your next step, this is an excellent opportunity. The company offers benefits such as a commission during Christmas, generous holiday allowances, and staff discounts.

Benefits

Commission at Christmas

30 days holiday

20% discount on perfume

Additional partner discounts

Incentives based on performance

Continuous learning opportunities

Financial wellbeing support

Health and wellbeing benefits

Qualifications

• Talent for building relationships, coaching, and mentoring.
• Passion for teamwork and success.
• Flexibility with work patterns.

Responsibilities

• Motivate team to achieve and exceed targets.
• Support the Store Manager with operational needs.
• Provide exceptional customer service.

Skills

Coaching and mentoring

Building relationships

Teamwork

Job description

Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday our Team Leaders work hard to make sure their team and customers feel valued, confident and special. As a Team Leader, you play an integral role in supporting the Store Manager with the daily operational running of the store. You will lead by example, motivating and supporting a diverse team to deliver against key targets that drive the success of your store.

Responsibilities

• You are passionate about coaching and mentoring staff, ensuring they are set up for success.
• You will motivate the team to achieve and exceed store and team targets – and there are fantastic incentives and prizes on offer to recognise success.
• You will support the Store Manager with rosters, payroll budgets, prevention of stock loss and store procedures.
• In the absence of the Store Manager, you will step in, keeping everything running smoothly.
• Being a key holder, you will ensure the store is opened and closed at the correct times.
• You will lead by example, providing exceptional customer service and ensuring your team does the same. We will ensure you work regular hours and receive your rota at least 4 weeks in advance so you can plan your life outside work.

Benefits

• We pay commission at Christmas based on store sales and the number of hours worked.
• 30 days holiday (pro rata depending on contract hours).
• You’re also a VIP to us, so you’ll get 20% off perfume and be able to take part in any customer offers on top.
• Additional discounts with our AS Watson partners including Superdrug and 3 mobile.
• The opportunity to win some great prizes and incentives based on personal, team and store performance.
• Continuous learning and training to ensure you are always developing.
• Access to Wagestream, to support your financial wellbeing needs, giving you more control and flexibility with your pay.
• Pension, health and wellbeing benefits + more!

Qualifications

• Have a talent for building relationships, coaching and mentoring.
• Have a passion for teamwork, and being successful together.
• Have the spark to love upskilling and learning about perfume.
• Can be flexible with your work patterns.
• Have previous experience leading a team, or an experienced sales advisor ready for your next step.

About the Company

Here at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision.

The Perfume Shop is part of AS Watson Group, the world's largest international health and beauty retailer operating over 16,500 stores under 12 retail brands in 28 markets, with over 130,000 employees worldwide. For the fiscal year 2023, AS Watson Group recorded revenue of US$23 billion. Every year, it is serving over 5.5 billion shoppers via its O+O (Offline plus Online) platforms, providing a tech‑enabled retail experience to customers offline and online.