Team Leader

Urban - BRA_209; Exeter; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hospitality company in Exeter is seeking a Team Leader to guide a dedicated team in providing exceptional customer service. In this role, you will ensure that every shift runs smoothly and every customer leaves with a memorable experience. Ideal candidates will have a knack for details, a warm demeanor, and the flexibility to adapt quickly during busy times. This position offers a competitive salary along with generous benefits including discounts and career development opportunities.

Benefits

Competitive salary

Career development opportunities

Employee discounts across brands

Access to wage before payday

Employee assistance program

Qualifications

• Experience in a customer-facing role is preferred.
• Ability to lead and motivate a team.
• Problem-solving skills for a fast-paced environment.

Responsibilities

• Lead the team to ensure a smooth and efficient shift.
• Maintain high standards of service and cleanliness.
• Resolve issues in the absence of management.

Skills

Attention to detail

Customer service

Adaptability

Teamwork

Positive attitude

Job description

Job Description

As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy.

Responsibilities

• Provide customers with a heartfelt and memorable experience each and every time they visit.
• Deputise for the management team and resolve any issues that arise in their absence.
• Help organise and coordinate the team during a busy shift, making sure everything runs like clockwork.
• Make sure the bar is always safe, legal, and clean, and any issues are dealt with as quickly and safely as possible.

What you’ll bring

• A great eye for detail, making sure every pint is poured to perfection.
• Be a role model to the team on giving great service and making sure every customer receives a warm welcome.
• An ability to think on your feet and adapt to whatever challenges arise during a busy shift.
• A positive can-do attitude and be a real team player.

Additional Information

We’re all about rewarding our team’s hard work, that’s why…

You’ll receive a competitive salary, pension contribution as well as :

Benefits

• The chance to further your career across our well‑known brands – as one of the industry's top apprenticeship providers, we can provide training and development at each level of your career.
• Discount of 33% for you and 15% for your loved ones on all of our brands – so you enjoy your favourite food and drink at a discount.
• Free employee assistance program – mental health, well‑being, financial, and legal support because you matter!
• Discount of 50% for you and 25% for your loved ones at our Greene King Inns and hotels – so you can enjoy a weekend away without breaking the bank.
• Refer a friend – who do you know who could be interested in a new role? When they are placed, you could earn up to £1,500 for referring them!
• Wagestream – access your wage before payday for when life happens.
• Retail discounts – Receive up to 30% off at Superdrug, exclusive discounts with Three Mobile along with many more…