Team Lead - NIKE Unite Teesside

Nike; Stockton CP; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading sports and fashion company is looking for a Team Lead to manage the back of house team and ensure exceptional service delivery at their Stockton location. Candidates should have a background in customer service or retail, along with strong communication and team management skills. This role offers a competitive compensation package, including performance-based bonuses and employee discounts.

Benefits

Competitive compensation and benefits package

Monthly performance-based bonus

Employee discounts

Diversity and Inclusion initiatives

Qualifications

• Previous experience in customer service and/or retail is preferred.
• Ability to manage a small team of peers.
• Flexible to work retail hours including evenings and weekends.

Responsibilities

• Support a team that ensures efficient product receiving and inventory accuracy.
• Deliver high-quality athlete experience on the sales floor.
• Lead by example to enhance customer journey.

Skills

Customer service

Team management

Effective communication

Collaborative teamwork

Job description

Nike Unite Teesside is looking for a Team Lead to head our back of house team and provide world-class service to the consumer. Applications with Stockroom Supervisor experience preferred.

What you bring:

Join the NIKE, Inc. team! As a Lead, you will be responsible for delivering exceptional consumer service and ensuring a premium brand experience to our consumers. You will coordinate, coach, and motivate the employees in your area while maintaining an excellent work atmosphere. You will support the management of the daily business in your area to achieve sales targets, including digital services, visual merchandising, sales floor, and promotional campaigns. You will identify and solve problems in partnership with your store leadership and be a brand ambassador for NIKE’s initiatives. You will also ensure the store complies with all NIKE standards and guidelines.

Our leads specialize in one business area but will support cross-functionally

Responsibilities:

• COMMERCIAL: Support a team that can deliver efficient receiving of product, inventory accuracy to visual presentation standards, and make timely monthly initiative launches
• ATHLETE EXPERIENCE: Ensure the team is equipped to deliver the highest quality athlete experience.
• CONSUMER EXPERIENCE: Lead by example and deliver our sales floor service to bring the consumer journey to life.

What you get:

• One of the best compensation and benefits packages in the industry
• Opportunity for monthly performance-based bonus
• A supportive team that values Diversity, Equity & Inclusion
• A career at a company at the forefront of the sports and fashion industry.
• Generous online and in-store employee discounts and a brand-new NIKE outfit for you to sport with your teammates on the sales floor.

Qualifications

• Customer service and/or retail experience preferred.
• Ability to manage a small team of peers.
• Effective communicator, brand ambassador, and collaborative teammate.
• Demonstrated ability to apply product sales techniques.
• Flexible with scheduling and available to work retail hours, which may include day, evening, weekends, and/or holidays, based on department and store/company needs.

Nike is an equal opportunities employer and is committed to diversity and inclusion.