Team Lead - Mandarin (Penang)

Teleperformance; Dunoon; On-site; GBP 35,000 - 50,000; Full time

Job summary

An international company based in Scotland is seeking a Manager to lead a team, focusing on user experience and strategic problem-solving. The ideal candidate will have at least 2 years of people management experience and fluency in Mandarin and English. You will be responsible for mentoring team members and driving project success through effective communication and leadership.

Qualifications

• Bachelor degree preferred.
• Language proficiency in Mandarin and English is mandatory.
• Minimum 2 years of prior relevant people management experience.

Responsibilities

• Provide mentorship and career development to team members.
• Lead a high-performing team through transitions.
• Establish team goals and work on strategies to execute.

Skills

Proficient in Mandarin

Proficient in English

Analytical problem-solving

Team management

Communication skills

User experience focus

Education

Bachelor Degree

Job description

Qualifications

Minimum requirements:

• Bachelor Degree preferred.
• Language proficiency in Mandarin and English is mandatory.
• Significant experience in a complex fast paced environment
• Minimum 2 years of prior relevant people management experience
• Strategic thinker with strong analytical and creative problem-solving skills
• Excellent written and verbal communication skills
• Passion for ensuring an excellent user experience

Responsibilities

Responsibilities:

• Provide mentorship, guidance and career development to members of your team
• Lead a high-performing team through an exciting transition to build problem solving, critical thinking, analytical and technical capabilities which will enable the department to develop deeper, more scalable solutions
• Team management responsibilities for a market team, whilst also serving as a crossfunctional and a global liaison in developed areas of expertise
• Establish team goals and work with direct reports on strategies for executing, measuring progress and sharing results
• Deliver projects involving quantitative analysis, industry research, and strategy development, working directly with global cross-functional teams to problem solve analytical approaches and develop solutions
• Identify actionable insights, suggest recommendations, and influence team strategy through effective communication
• Advocate for users within their market, partnering with global and cross-functional teams to develop global solutions