Team Lead - Contract Role

Konexo; Remote; GBP 100,000 - 125,000; Full time

Job summary

A financial services provider seeks an experienced Team Lead to manage case teams for upcoming motor finance redress and complaints programmes. Candidates should have a background in leading teams within regulated environments, ensuring compliance with policies and standards. The role is mostly remote, requires strong decision-making skills, and involves day-to-day management and coaching of team members. Ideal candidates will possess motor finance experience, contributing to the success of multiple projects.

Qualifications

• Experience leading teams in complaints, redress or regulatory conduct work.
• Strong operational and people-management skills.
• Confident decision-making and problem-solving in a regulated environment.

Responsibilities

• Leading teams of Case Handlers and/or QCs on redress and complaints programmes.
• Overseeing workflow, allocations, productivity and quality.
• Providing coaching, guidance and subject-matter support.

Skills

Leading teams

Operational management

Decision-making

Problem solving

Coaching and guidance

Job description

Team Lead

Konexo Financial Services | Multiple Projects | Mostly Remote

Konexo Financial Services is looking to add experienced Team Leads to its bench for upcoming motor finance redress, complaints and regulatory conduct programmes. We’re seeking confident leaders who can support day-to-day delivery, manage case teams and drive consistent outcomes across a busy project environment.

What you’ll be doing:

• Leading teams of Case Handlers and / or QCs on redress and complaints programmes
• Overseeing workflow, allocations, productivity and quality
• Providing coaching, guidance and subject-matter support
• Ensuring cases meet policy, regulatory and quality standards
• Supporting reporting, MI updates and project governance
• Working closely with SMEs and Project Leads to ensure smooth delivery

What we’re looking for:

• Experience leading teams in complaints, redress or regulatory conduct work
• Strong operational and people-management skills
• Confident decision-making and problem solving in a regulated environment
• Ability to manage workloads and deliver at pace
• Motor finance experience is advantageous

Project details:

• Multiple projects mobilising
• Mostly fully remote roles
• All roles will be on a daily rate contract basis, lengths varied (depending on individual project)

If you’re immediately available and interested in being considered for upcoming project work, please apply directly.