Team Administrator - Older Adult Community Mental Health

BATH & NORTH EAST SOMERSET COUNCIL; Midsomer Norton; On-site; GBP 20,000 - 28,000; Full time

Job summary

A local council authority in the United Kingdom is seeking an efficient administrator to join their Older Adults Community Mental Health Team. The role involves providing technical administrative support, engaging in customer service, and excellent communication with service users and related agencies. Candidates must have strong administrative skills, empathy, and resilience. This is an opportunity to contribute to meaningful mental health support within the community.

Qualifications

• Wide range of administrative skills required.
• Empathy and resilience needed for the role.
• Ability to take accurate messages and communicate effectively.

Responsibilities

• Provide efficient technical administrative support.
• Assist in achieving service continuity and quality.
• Communicate with service users, families, and practitioners.

Skills

Administrative skills

Customer service

Problem solving

Communication skills

IT package proficiency

Tools

Microsoft Office

IT applications

Job description

At Bath & North East Somerset Council we have one overriding purpose - to improve people's lives.

About the Team

We are looking for an efficient and enthusiastic administrator to join BANES Older Adults Community Mental Health Team — a friendly multi‑disciplinary team who are integrated with Avon & Wiltshire Partnership Trust to provide both health and social care interventions for older adults living with mental health conditions requiring specialist support.

About the Role

You will need to provide efficient and effective technical administrative support to individuals, managers and teams to maximise service continuity and quality, assisting Bath and North East Somerset Council in achieving its purpose and objectives. The role will undertake a range of standardised technical administrative activities. The post holder will need a wide range of administrative skills and to be able to use Microsoft Office applications and IT packages confidently. There will be elements of customer service, problem solving and the need to be flexible to meet the demands of the team. BANES Older Adults CMHT support older people in the community with mental health and social care needs. You will need to have empathy along with a degree of resilience and good communication skills. The role will include both verbal and written communication with a wide range of individuals, including service users, their families/carers, health and social care practitioners and other agencies involved with mental health and social care. The ability to take accurate messages and ensure they reach the right person will be essential.

Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high‑volume, seasonal and high‑peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non‑disabled people. For more details please go to .

Please note that this advert may close earlier than the stated closing date due to high demand. We advise all interested candidates to apply as soon as possible. Unfortunately, due to the recent change in home office eligibility criteria, this role is not eligible for sponsorship.

• Please note, BANES Council operates a policy of prior consideration for roles for any individual on the Council's at‑risk register (redeployee). This means should a redeployee express an interest in this role, providing they meet the essential criteria for the role they will be considered ahead of external applicants.