Team Administrator

NHS; Wednesbury; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare provider in Wednesbury is looking for an experienced Team Administrator to support clinicians with administrative tasks. The ideal candidate will excel in communication, manage diary appointments, and provide excellent service in a busy team environment. Candidates should have a strong educational background and skills in dealing with diverse patient needs.

Qualifications

• Experience in a busy service environment.
• Ability to work autonomously and use own initiative.
• Experience dealing with queries from anxious patients.

Responsibilities

• Manage diary appointments and maintain records.
• Communicate work procedures with the team and other departments.
• Provide guidance and advice to patients and relatives.

Skills

Good written and verbal communication skills

Good interpersonal skills

Keyboard skills

Ability to think on feet

Education

Good standard of education / GCSE's or equivalent

Tools

RIO/PCMIS

Job description

Black Country Healthcare NHS Foundation Trust

Team Administrator

The closing date is 09 December 2025

Are you able to work as part of a team in a very busy service environment? Are you able to think on your feet?

If so Walsall's Talking Therapies Team is looking for an experienced and enthusiastic Team Administrator with proven skills to complement our existing administrative team. As part of this very busy team you will need to provide an efficient, effective, professional and confidential administrative service to our large team of clinicians.

Main duties of the job

The post-holder will be the first point of contact for the team for all enquiries to the team. You will also be expected to provide diary management, such as booking appointments and to maintain records, both paper and electronic, in accordance with Trust policy.

You will work closely with other administrative staff to ensure continuity of administration support and mutual assistance within the Service. It will be expected that the post holder will be able to think on their feet, provide flexible cover for service opening hours and in to cover times of absence such a holidays etc.

The work will be demanding and varied and you will be required to have excellent demonstrable administrative skills, be confident and assertive and be able to work autonomously using your own initiative.

About us

Equality, Diversity & Inclusion

The Trust gains strength from the diversity of its staff and patients, and is committed to being a safe and inclusive space for all people regardless of their age, disability, gender, race, religion or belief, sexual orientation, marital status, gender reassignment, or pregnancy/maternity. It recognises that it can only fully realise this commitment by proactively opposing bigotry in all its forms, including (but not limited to) ageism, disablism, sexism, racism, xenophobia, antisemitism, islamophobia, homophobia, biphobia, transphobia, and enbyphobia. All staff members are required to understand their role in ensuring the Trust is not only compliant with its responsibilities under the Equality Act 2010 but fulfils this deeper commitment. This shall include completing all mandatory equalities training, familiarising themselves with relevant policies or plans such as the Trust's Equality, Diversity and Inclusion Strategy and its Anti-Racism Action Plan, and proactively engaging with the work of the Staff Networks, Spiritual Care Team, Community Inclusion Team, and Equality, Diversity and Inclusion Team.

Job responsibilities

Provide and receive routine confidential information. Communicates work procedures within own team and with other departments. Deals with queries from anxious patients, visitors; and manages cultural or language difficulties.

Plan and organise straightforward activities, some ongoing. Prioritises workload for self.

Keyboard skills for regular use of patient record computer systems and general computer usage.

Provide non-clinical advice, information to patients/clients/relatives. Provides advice and guidance to patients and relatives on, e.g. appointments and admissions.

Required to follow policies in own role and may comment on procedures and proposes changes to working procedures, implements procedures set by others.

Interview

• Good standard of education / GCSE's or equivalent qualification at grades A - C
• RIO/PCMIS
• good written and verbal communication skills
• evidence of good interpersonal skills
• Second language skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.