Community Customer Service Officer

We Manage Jobs(WMJobs); Hereford; On-site; GBP 10,000 - 12,000; Part time

Job summary

A local council in Herefordshire is seeking a part-time Customer Services Officer to start in April 2026. This role involves delivering excellent customer service across various channels. Successful candidates will have GCSE Maths and English, along with strong communication skills and problem-solving abilities. The position offers a competitive salary ranging from £10,536.08 to £11,408.91, along with benefits like annual leave and pension scheme enrollment.

Benefits

Competitive salary

Pension scheme

Annual leave

Flexible working hours

Employee Assistance Programme

Qualifications

• Passionate and knowledgeable about customer services.
• Ability to relate well to the whole community.

Responsibilities

• Resolve customer enquiries effectively.
• Deliver excellent telephone, face-to-face and digital customer service.

Skills

Excellent communication skills

Problem solving

Customer service experience

Education

GCSE Maths and English grade C or above

Recognised computer skill certificate (ECDL)

Job description

About The Role

Corporate Services – Customer Services Officer (commencing April 2026)

Hours: 15
Salary: HC05 £10,536.08 - £11,408.91 (actual Salary)
Contract: Permanent
Closing date: Wednesday 4th February
Interview date: TBC

The Role

Herefordshire Council are seeking a passionate and knowledgeable part time Customer Services Officer to join our Customer Services Team starting in April 2026. Forming part of the Corporate Services Directorate, the Customer Services Team is a dynamic, multi-skilled team. In this role, you will deliver and promote an excellent Herefordshire Council Customer Service to the whole community in accordance with Corporate Customer Service Standards.

What will you be doing?

As a Customer Service Officer, you will deal effectively with and resolve all customer enquiries by providing an excellent telephone, face-to-face and digital customer service.

About You

As a Customer Services Officer you will:

• Be a flexible individual able to deliver advice and services on behalf of the council and partner organisations
• Have front-line experience, excellent communication skills and a passion for assisting the public and problem solving are essential. The ability to relate well to the whole community is necessary.
• Have GCSE Maths and English grade C or above and a recognised computer skill certificate (ECDL) or equivalent experience are also essential.

We Offer

A competitive salary, holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes:

• Salary range of £10,536.08 - £11,408.91
• Enrolment in the Local Government Pension Scheme (LGPS)
• Career progression: clear pathways to progress
• Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum during the request period
• Flexible working: including the potential for job-sharing, part-time hours and agile working.
• Employee Assistance Programme: 24/7 access to support and counselling
• Payment of professional membership fees (based on role requirements)
• Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts.

Why Choose Us?

Herefordshire is big hearted, welcoming and friendly. We have strong and independent communities and idyllic countryside, situated in the South West Midlands and bordering Wales. The county sits between Worcestershire and the Malvern Hills to the east, and Bannau Brycheiniog (the Brecon Beacons) in Wales to the west.
Historically Herefordshire has been the gateway to the Marches. We embrace partnership working. We are a member of the Marches Forward Partnership, which is a cross border collaboration between Herefordshire, Monmouthshire, Powys and Shropshire who are collectively working to secure funding to invest in the region.
The council priorities over the next four years are set out in the Council Plan, with four main areas;

• People: We will enable residents to realise their potential, to be healthy and to be part of great communities who support each other. We want all children to have the best start in life.
• Place: We will protect and enhance our environment and ensure that Herefordshire is a great place to live. We will support the right housing in the right place, we will support access to green spaces and we will do everything we can to recover the health of our rivers.
• Growth: We will create the conditions to deliver sustainable growth across the county; attracting inward investment, building business confidence, creating jobs, enabling housing development along with providing the right infrastructure.
• Transformation: We will be an efficient council that embraces best practice, delivers innovation through technology and demonstrates value for money.

Don’t meet all parts of the job description?

Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are looking at the next stage of your career and have a broad base of fieldwork experience, we can provide supportive and welcoming opportunities to help you develop your professional, management & supervisory skills.

Reasonable Adjustments

Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [e-mail].

Creating an inclusive workplace

We encourage our employees to feel empowered and to use their voices to help embrace diversity, promote inclusivity and shape our organisation. We have eight employee network groups, collectives of colleagues who often share identities, life experiences or cultures and offer support and community. They also play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council\'s values is a commitment to listen to people\'s views and needs.

For more information on our Employee Network Groups please view our dedicated recruitment website: www.spiritofherefordshire.com.

Commitments, Covenants and Statutory Obligations

The following candidates will be interviewed if they meet the essential criteria for the post they are applying for:

• Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme.
• Those who indicate in their application that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant.
• Those who indicate in their application that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care.

We take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment.
We are committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it may be subject to a Disclosure and Barring Service check.

How to apply

To apply for a position, please upload an up-to-date CV and complete the application form demonstrating your experience, skills and abilities for the role.
For more information or to arrange an informal discussion about the role, please contact: Amy Talboys, Customer Services Supervisor, [e-mail].
Be sure to include reference to the job description and person specification or role profile! If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox - check your spam/ junk folder too. Good luck, we’re looking forward to meeting you!>