T Desk Assistant

Otis Elevator Co.; Leicester; On-site; GBP 20,000 - 30,000; Full time

Job summary

A leading technology solutions provider is seeking a T Desk Assistant in Leicester. This role involves supporting business operations through creating and following up on repair quotations. The ideal candidate will have a customer-focused mindset and a drive for results, with opportunities for career growth and intensive training provided. Join us to help build what’s next!

Benefits

Intensive training in technology and soft skills

Opportunities for career growth

Qualifications

• Strong focus on customer needs and building effective relationships.
• Ability to act on challenges with a positive attitude.
• Commitment to accountability and responsibility in decision making.

Responsibilities

• Support business operations by producing repair quotations.
• Follow up on open quotations with customers.
• Prepare for customer calls with relevant information.

Skills

Customer focus

Accountability

Action oriented

Drive results

Job description

Date Posted: 2025-11-03

Country: United Kingdom

Location: Grove Park, 7 Barton Close Grove Park, LE19 1SJ, Leicester, United kingdom

Job Title: T Desk Assistant

Role Overview

We are looking for a T Desk Assistant to fully support business operations with the realization of our repair sales objectives. Primary activities will include the production of repair quotations along with follow up on open quotations to secure orders from customers, in an efficient and accurate manner.

Typical Day

• Act upon leads from various channels (Insurance Reports/ Risk assessments/ Upgrades/ Customers/ Service Managers) and use the repair fixed‑price packages to create quotation according to priorities
• Use the information in CRM to ensure that the quotation gets to the correct recipient
• Call customers to follow up on quotes issued, within agreed timeframes
• Check outstanding works on the unit in question to adequately prepare for customer calls
• Answer customer questions and secure booking confirmation orders

What You Will Need to be Successful

• Accountability follows through on commitments and makes sure others do the same. Acts with a clear sense of ownership. Takes personal responsibility for decisions, actions and failures. Establishes clear responsibilities and processes for monitoring work and measuring results. Designs feedback loops into work.
• Action oriented readily acts on challenges, without unnecessary planning. Identifies and seizes new opportunities. Displays a can‑do attitude in good and bad times. Steps up to handle tough issues.
• Customer focus gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customer expectations. Establishes and maintains effective customer relationships.
• Drive results has a strong bottom‑line orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of exceeding goals successfully. Pushes self and helps others achieve results.

What's in it for me?

• We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.
• With strong performance, you will have the opportunity to grow in this role to build a career at Otis.

Apply today to join us and build what’s next!

Equal Opportunity Statement

Otis is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail].