Systems Data Manager

Audley Villages; Egham; Hybrid; GBP 45,000 - 52,000; Full time

Job summary

A luxury retirement living company in Egham seeks a Systems Data Manager to optimize CRM systems and ensure high data quality. You will support sales and marketing through accurate data, enhancing the customer journey and driving sales effectiveness. The role requires strong analytical and project management skills, with experience in CRM platforms and data analysis. Competitive salary and hybrid work arrangement available.

Benefits

Discretionary performance bonus up to 10%

Employee discount portal

Healthcare Cash Plan

50% discount on food and drinks

Guest suite accommodation at staff rates

Pension scheme

25 days’ holiday plus 8 Bank Holidays

Life assurance at 3 x salary

Access to training and development programmes

Qualifications

• Degree or equivalent in relevant field.
• Professional CRM certifications desirable.
• Experience in data analysis and reporting in a commercial environment.

Responsibilities

• Manage and optimise CRM and sales systems.
• Ensure high data quality and compliance.
• Deliver actionable reporting for sales leadership.

Skills

Analytical skills

Problem-solving skills

CRM management

Data analysis

Project management

Communication skills

Education

Degree in Business, IT, Data Management or related field

Tools

Salesforce

HubSpot

Dynamics

Job description

Systems Data Manager (3169)

Hybrid - 3 days from home and 2 days onsite at the London or Egham office | £45,000

Audley Group has recently expanded through the merger with Elysian Residences, bringing together three distinctive retirement living brands: Audley Villages, Mayfield Villages and Elysian Villages. United by a shared commitment to quality, service and exceptional living, our brands offer luxury retirement experiences in unique and desirable locations across the UK.

Our villages are home to owners who permanently reside on site in their own private homes, supported by a wide range of services and facilities. We also welcome external customers to enjoy our restaurants, leisure facilities and services, and every role within Audley Group plays a vital part in delivering a first-class experience.

The Role

We are looking for an experienced Systems & Data Manager to ensure our sales and customer acquisition activities are supported by accurate, reliable and actionable data, alongside well-optimised sales and marketing systems.

Working within the Sales Support function, you will combine CRM management and data analytics expertise to develop, enhance and govern our core systems. You will play a key role in enabling insight-led decision-making, improving the customer journey and driving sales effectiveness across Audley Villages, Mayfield Villages and Elysian Villages.

Key Responsibilities

• Manage and optimise CRM and core sales and marketing systems to maximise performance and user adoption.
• Ensure high standards of data quality, governance and compliance across sales and marketing data.
• Deliver clear, actionable reporting and dashboards for sales leadership and senior stakeholders.
• Partner with Sales, Marketing, Operations and IT teams to support the full customer acquisition journey.
• Provide insight and analysis to inform sales performance, pipeline health and customer trends.
• Support, train and engage system users to promote best practice and continuous improvement.

About You

• Degree (or equivalent) in Business, IT, Data Management, or a related field.
• Professional certifications in CRM systems, data analytics, or related software tools (desirable).
• Evidence of continuous professional development in systems or data discipline.
• Track record of managing and optimising CRM platforms (e.g., Salesforce, HubSpot, Dynamics, or similar).
• Proven experience in data analysis and reporting in a sales or commercial environment.
• Strong background in system implementation, integration, and user adoption.
• Experience working closely with sales and marketing functions to support business growth.
• Demonstrable success in improving data quality standards and developing governance frameworks.
• Exposure to customer journey mapping and experience with sales optimisation initiatives.

Skills and Attributes

• Strong analytical and problem-solving skills, with the ability to turn complex datasets into actionable insights.
• Excellent system and data management skills, including reporting tools and CRM customisation.
• Collaborative team player with the ability to work cross-functional and influence stakeholders.
• Strong project management skills, with the ability to deliver system changes on time and within budget.
• Excellent communication and presentation skills, with the ability to simplify technical information for business users.
• Commercially aware, understanding the link between systems, data, and business performance.
• High attention to detail with a proactive and improvement-focused mindset.
• Commitment to data protection, compliance, and ethical use of information.

What We Offer

• Potential to earn a discretionary performance bonus of up to 10% (non-contractual).
• Free membership to our employee discount portal, with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan, covering you and up to four children.
• 50% discount on food and drinks at all our restaurants nationwide.
• Guest suite accommodation at staff rates across our luxury villages nationwide.
• Pension scheme.
• 25 days’ holiday plus 8 Bank Holidays.
• Life assurance at 3 x salary.
• Access to our Audley Academy suite of training and development programmes.

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

See also ‘DE&I policy/statement’