Systems and Referrals Lead

NHS; Bedford; On-site; GBP 60,000 - 80,000; Full time

Job summary

A community dental services organization in Bedford is seeking a Systems and Referrals Lead to ensure smooth system operations and effective referral management. The role involves providing essential data analysis, resolving user issues, and collaborating with IT teams. Candidates should be highly organized, have strong communication skills, and preferably experience with NHS systems. This position offers a starting salary of £27,485, a full-time contract, and several benefits including pension access and training opportunities.

Benefits

Access to Corporate Pension Scheme

24/7 Employee Assistance Programme

Funded internal and external training

Uniforms provided

Opportunity to become a shareholder

Qualifications

• Strong knowledge of Microsoft Office (Excel, Word, Teams, Outlook).
• Excellent written and verbal communication skills.
• Previous experience with NHS systems and understanding of data protection principles is advantageous.

Responsibilities

• Support Operational Lead and Manager with data analysis for KPI reporting.
• Be the first point of contact for system users.
• Resolve issues and liaise with IT teams and software providers.

Skills

Data analysis

Communication skills

Knowledge of Microsoft Office

Data visualisation

Understanding NHS systems

Job description

Base: Dental Care Centre, Bedford Health Village,3 Kimbolton Road, Bedford, MK40 2NT

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Main duties of the job

What are we looking for?

Are you highly organised, and passionate about delivering accurate data and operational support? We are looking for a Systems and Referrals Lead to join our team in Bedfordshire and play a key role in ensuring smooth system operations and effective referral management.

As the Systems and Referrals Lead, you will support the Operational Lead and Manager by providing essential data analysis for KPI reporting, contract reviews, and ad-hoc requests from stakeholders. You will be the first point of contact for system users, resolving issues and liaising with IT teams and software providers to keep everything running seamlessly.

You will have a strong knowledge of Microsoft Office (Excel, Word, Teams, Outlook) and data visualisation skills. Excellent communication skills, both written and verbal, are essential. Previous experience with NHS systems and understanding of data protection principles would be an advantage

About us

What do we offer?

• Starting salary, Gross £27,485 per annum
• Full time, permanent contract, 37.5 hours per week
• Access to Corporate Pension Scheme
• 24/7 access to an Employee Assistance Programme
• Funded internal and external mandatory training to enable you to maintain your CPD
• Support with training for your wider professional development
• Uniforms provided
• Become a shareholder and have a say in how our organisation is run at all levels
• Opportunity to play a key part in local social care initiatives

Please ensure that you read the Job Description, which also includes the person specification, before applying.

Job responsibilities

For further details on the main duties and responsibilities for the role, please see the attached job description.

Person Specification

Referrals and Waitlist Administrator

• Please see attached Person Specification within the Job Description

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Community Dental Services CIC

Address

Dental Care Centre