System Support Engineer (12 month FTC)

KBR; Swindon; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A global technical solutions provider is seeking a System Support Engineer for a 12-month FTC based in Swindon. You will handle customer queries and provide 1st & 2nd line support for IT systems including Concept and SharePoint. The successful candidate should have strong customer focus and technical skills, particularly in Microsoft Office and Jira. This role offers a hybrid work model with 3 days in office and 2 days remote.

Qualifications

• Experience supporting various bespoke business IT software packages.
• Strong Microsoft Office suite skills (Word, Excel, PowerPoint, Visio).
• Knowledge of the Facilities Management industry.

Responsibilities

• Provide 1st & 2nd line support for IT systems (Concept and SharePoint).
• Act as initial point of contact for customer queries.
• Manage user accounts and access for system maintenance.

Skills

Customer-focused

Analytical thinker

Strong initiative

Interpersonal skills

Goal-oriented

Education

Undergraduate Degree / HND / HNC in relevant field

Tools

Jira

Concept software

Microsoft Office suite

Job description

System Support Engineer (12 month FTC)

This is role is a 12 month FTC

About KBR and the Project

KBR are a global technical solutions provider with 28000 employees worldwide with operations in 34 countries delivering to customers in 80 countries. KBR work collaboratively with their wide customer base to deliver solutions that strive to create a better safer and more sustainable world.

KBRs Estates Intelligence division specialise in enabling clients to make informed decisions about the operational and strategic management of their estates and asset portfolios including the external supply chain retained to deliver asset management and maintenance services.

Estates Intelligence teams utilise the 6 As Methodology to deliver business benefit by deploying their Viaverse platform to enable each A aggregation automation assurance audit and analytics all to enable enhanced asset management across clients portfolio.

About the Role

To work as part of the Systems Support Team across multiple contracts acting as the initial point of contact for the customer supply chain and internal teams for all queries relating to the system (primarily Concept and SharePoint) business processes reporting and change requests.

Key Responsibilities

• Customer Support and Query Management Act as initial point of contact for customers supply chain and internal teams.
• Provide 1st & 2nd line support for IT systems (Concept and SharePoint).
• Log triage and manage support tickets through to resolution. Follow ticket update processes to keep customers updated on progress and provide regular updates on issues.
• Develop 2nd line support capabilities for in-depth investigations.
• Ensure accurate feedback and information to stakeholders.
• System Administration and Maintenance Manage user accounts and access.
• Ensure data accuracy and system efficiency.
• Support compliance with processes for internal and external audits.
• Change Management Coordinate Change Approvals Board activities.
• Triage change requests and support testing.
• Maintain accurate updates on change processes.
• Continuous Improvement Identify areas for system and process enhancement.
• Drive efficient delivery of contract obligations.
• Actively seek opportunities for personal development.

Experience Required

Technical Proficiency

• Strong Microsoft Office suite skills (Word Excel PowerPoint Visio).
• Experience with multiple bespoke business.
• IT systems Proficient in creating triaging and managing support tickets.
• Customer-focused with ability to build trust with stakeholders.
• Knowledge of Facilities Management industry.
• SQL proficiency for basic data queries.

Personal Attributes

• Self-starter with strong initiative.
• Analytical thinker with adaptability and attention to detail.
• Organised able to prioritise workload and manage multiple projects.
• Interpersonal Skills Strong team player with excellent communication skills.
• Goal-oriented with focus on continuous improvement.

Technical Skills Required

Essential

• Must be eligible for security clearance of CTC level or above.
• Experience supporting various bespoke business IT software packages.
• Experience using Support Team software ideally Jira.

Desirable

• An undergraduate Degree / HND / HNC level in Computer Science Management Information Systems Business Administration or Engineering or equivalent experience.
• Experience supporting CAFM systems ideally Concept Evolution Experience of SharePoint and associated tools Familiarity with ITIL practices ideally ITIL version .

The role can be based at either Swindon or Leatherhead and is hybrid (3 days office. 2 days remote)

We Deliver Together.

Required Experience : Contract

Key Skills

• Computer Science,SQL,Active Directory,VMware,PowerShell,OS,System Support,Windows,Database,Linux,Troubleshoot,System Administration,hardware,Technical Support,UNIX

Employment Type : Full-Time

Experience : years

Vacancy : 1